Trend Micro Troubleshooting and Phone Number for Support

Thank you for contacting us in community! Per your description, the app you started is the Trend Micro AirSupport tool, a tool that can inspect your PC in-depth and download solutions real-time, with your permission of course. The way to get a token is you'll need to contact our support engineer via phone or chat first, and if it is decided that AirSupport is needed to resolve your issue, a token ID will be given to you by our engineer.

Here's a reference doc for the details:
Using Trend Micro AirSupport to troubleshoot malware and performance issues

Please refer to below page to contact us via phone or chat, guaranteed they're all "GOOD" ;-)
Ways to Contact Support - see "Chat with a Technical Support Engineer" or "Call Standard Support" section.

You can also post questions or report issues here in this community, and we'll be glad to assist you. Thank you!

Trend Micro Home Users Community

i DON'T SEE A PHONE NUMBER!

i need to know how to shutdown the pop up blocker for a few minutes to download some info from an account?

@ddwatts Thank for contacting here! We'd like to confirm the detail of your pop up blocker issue - are the popup blocker you mentioned is one of the feature of Internet Security? If yes, you can temporarily disable Internet Security to download the info from your account. We have a support document that explains how to do this:
Disabling or enabling your Trend Micro Security software

Don't forget to enable your Internet Security after downloading the info.

Also, thank you for being a subscriber of our premium support service! Premium Service Plan gives you 24x7 priority access to a Trend Micro support specialist. For the issue you're having, you can optionally call the Premium Service hotline directly to speak to someone live, who is also equipped with advanced tools to quickly diagnose and resolve your issues. Please find the premium service phone number in the "Call Premium Support" section in this page. 

North America: 1-877-275-8611

Please feel free to ask questions or report product issues in the community in the future. Thanks!

Trend Micro Home Users Community