pay google!

Question

my son tried to get a new password for his g-mail account google informed him his g-mail account had been hacked and his computer comprimised and said he would not get a new password and access untill he payed them to go thru his computer and installed software to satisty them because they said trend micro was good but not good enougth.icant find any evidence this is the case.can you offer us any assistence in  finding out if this computer is infected or hacked in any way?

tom_emmelot · Answer

Hi David,In Holland we have a lot of calls from Fake Microsoft Help-desk, that they got logs from your Computer that you must have a virus! They play it well, they let you see the windows log-files (There are always Yellow and red things there) and then they ask of they may help you!Then they let you download a Teamvieuwer and try to get you let them on your PC.I got also the same caller and i play stupid and dove till about half a hour till we came at the point he wants the password and then i told him he can go to hell and some other things i would not repeat here!So i hope he has a huge phone bill ;)Kind regards,Tom

tom_emmelot · Answer

Hi John,It looks like a phishing mail. Has he a E-Mail address for answer address  to send the password?Did he download things on the Computer to do things? Did they  speak to him by Phone or just by mail? Did you a full scan with TM?You may try some of the free Utility's from TM https://esupport.trendmicro.com/en-us/home/pages/technical-support/1105967.aspxLike to here from you,Kind regards,Tom

david_tursky · Answer

I agree with Tom.  Clients contact me with this kind of stuff daily.  I would view it as a phishing incident and do NOT pay Google or allow anyone to access the machine.  Once you let them on, you could be open to bigger problems.  You can download cleaning tools on another machine and copy them over on a flash drive.

johnsondebrick · Answer

Thanks for the info. I kinda thought it was suspicious. Rick

tm_claudia · Answer

Hi Tom and David Tursky, thanks for sharing your thought on this topic. Your understanding of scam is great!Hi Rick, it sounds like a scam and hope you didn't pay for them. I've verified that you're a valued subscriber of Premium Support Service, and you still have a ticket for Security Health Check Service. Please call our Premium Hotline at 24x7 to utilize our Premium Service and ask our Technical Specialist about security-related questions. Here's the web page that has the Premium Support hotline for North America: Ways to Contact Support ('Call Premium Hotline' section is at the bottom right of page)Please feel free to come back here in the future if you need anything else.Trend Micro Home Users Community

johnsondebrick · Answer

Once again thanks to all of you. Its seems once again it's a battle of good vs bad. Thanks once again to the good guys. Rick

johnsondebrick

pay google!

tom_emmelot

tom_emmelot

david_tursky

johnsondebrick

tm_claudia

johnsondebrick

tm_claudia

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