Emails from a known safe source are being blocked on one computer but not so on another computer with same product

Question

I have two family computers with same Max Sec product, one stops e-mails from a known safe source the other doesn't. I want both to allow. What do I do?

tm_dianne · Answer

Hi @kent and welcome to the community!Thank you for posting your concern here. Upon checking with the support team, you are currently in contact with our chat support engineer regarding this concern. Please refer to the Chat Session Reference Number: 1-1-1109344551.Thank you and have a great day! :)Trend Micro Home Users Community

devransengul · Answer

e-mail messages sent from a known/safe source is being deleted by Trendmicro. How can I fix it and define this source as safe?

kent_68be64

Emails from a known safe source are being blocked on one computer but not so on another computer with same product

tm_dianne

devransengul

tm_pat

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