2 Messages
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130 Points
Clashes with Microsoft Office 2016
I re-installed Trend Micro Maximum Security 10 a few days ago on a Toshiba laptop running Windows 10. I am now unable to create new emails through Microsoft Outlook 2016 and Microsoft Word 2016 stops working as soon as a file is opened. I haven't tried any other programs as yet.How can this be fixed?
tom_emmelot
Elite Solutionist
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1.4K Messages
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33.4K Points
7 years ago
You may try this solution, i quote:
Click Start > Run.
Type “winword.exe” in Search programs and files field.
Then right click "winword.exe", and click Properties.
Properties will open and click "Compatibility tab".
Check the box for "Run this program as an administrator".
Click OK.
Hope this will solve your problem
Kind regards,
Tom
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tm_l
Veteran
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1.3K Messages
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16K Points
7 years ago
Hi @billmoss_1, sorry for not getting back earlier.
For your issue, if you are not using the latest version of Maximum Security (ver. 11.0), we would like to suggest that you reinstall Trend Micro Security to the latest version to reset the program and patterns. You can refer to the link below for detailed steps:
Reinstalling the latest version of Trend Micro Security program
If the problem still persists, the following Hotfix is a possible solution to resolve your issue. If the symptoms described matches what you're experiencing, please download from the online article below and give it a try:
[Hotfix] Accessing files via shared folder is slow when Trend Micro Security is running
Please let us know if your concern has been addressed by us. If not, please do not hesitate to reply in this conversation. Thank you!
Trend Micro Home Users Community
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