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Brand User

Hi @sharick,We understand that you are confused that your Trend Micro software is not protecting your device. Let us assist you on this one.I would also like to know what is the status of the Trend Micro program if it is activated with a status of "P

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Why is TREND not stopping malware?

Why when keying into browser, the search engine is changed to ASK or others without me requesting it. Also, when activating this request, it was opened in BING, not Chrome which is my preferred option. When searching for a solution, I am able to download an application to remove unwanted malware, b

Question

Brand User
Brand User

Hi pearison,Did you receive the error message that says “Transfer of Protected Data Blocked"?If you have, you can avoid frequent notifications from this feature, just type the last 8 digits of your credit card number on the Data Theft Prevention feat

 commented 

5 years ago

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credit card blocking

It would be nice to have a button that would allow me to temporarily disable the credit card protection function before I need to use it. As it is now, I have to enter the credit card information, wait for it to be rejected in order to temporarily disable the protection, and then re-enter all the c

Idea

Brand User

Hello User1,Sorry to hear about this experience.We understand that you aim to have a seamless experience a with our software. Now, we just need to understand what software update you're referring to as the software update is designed to download auto

 commented 

6 years ago

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Annoying and frequent popups for program updates

Recently I have been getting Trend Micro popups every few hours for program updates. It is very annoying and disruptive for my work. There is an option to mute, but I do not want to remember to turn it on everytime I start some work. Please allow updates to take place in the background either by cho

Problem

Brand User

We'll close this thread now. Please create new topic here: https://en.community.trendmicro.com/tm_en/topics/new

 commented 

6 years ago

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I am unable to Scan says "You cannot get started on this until you have finished an update or running a Scan please try again later

I am unable to Scan my Laptop.. Keeps saying.. "You cannot get started on this until you have finished an update or running a Scan please try again later

Problem

Brand User
Brand User
Brand User
Brand User

We'll close this thread now. Please create new topic here: https://en.community.trendmicro.com/tm_en/topics/new

 commented 

6 years ago

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Trend Micro Home Network Security device

Hi, I have the Trend Micro Home Network Security device, when i set restrictions such as bedtime hours and the page gets redirected (to the trend block page), i sometimes get that the page is not secure / trusted and I have to accept the risk then I get the block page. Is there a cert that needs to

Question

Brand User

Hi cmatsonnz,Can I ask what web page are you trying to access that is being blocked?May I also know if you have configured the Home Network Security settings for a user under the "Family" settings and the device being blocked is under that user profi

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Trend Micro Home Network Security device

Hi, I have the Trend Micro Home Network Security device, when i set restrictions such as bedtime hours and the page gets redirected (to the trend block page), i sometimes get that the page is not secure / trusted and I have to accept the risk then I get the block page. Is there a cert that needs to

Question

Brand User
Brand User

Hi Brommy,You are very much welcome and thank you for your updates.It is nice to know that everything is back to normal. Should you have further inquiries, please do not hesitate to post on this community.Thank you have and have a great day!Trend Mic

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How to add " PC Health Check" to Quick & Full Scan?

At first "PC Health Check" was included whenever I ran Full or Quick scans but it disappeared. I checked the box in the setup to include it on both scans but it does not add. How do I include "PC Health Check" on Quick & Full Scan?

Question

Brand User

Hi Giuseppe,I'll be sending you an email which contains instructions and a tool to troubleshoot this. Please wait for a few minutes.- Reine

 commented 

5 years ago

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Password Manager problem. I can not install on two different partition of the same computer.

Password Manager is running in one partition of my computer. If I try to install in the secon partition I recive the message: Impossible install because is alredy installed.

Problem

Brand User

Hi lesposito and Welcome to the Community!Thank you for reaching us. We apologize if you are experiencing this problem with your Trend Micro Program. It is a known problem with the program and we release a hotfix for this issue. just click the l

 commented 

6 years ago

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I'm having issues with my Trend Mirco freezing at 79% when doing a scan.

I'm having issues with my Trend Mirco freezing at 79% when doing a scan on all setting despite me resting my computer. It has been occurring for months and I have been expecting a software update to fix the problem but no luck. Can TrendMicro please email me a solution. Thanks Louis Esposito

Problem

Brand User

Hi comsports,May I know if you are open to perform step 8 from the instructions of TM_Jabi?This is for our engineers to check on your device and look for the problem.We hope to hear from you soon.Trend Micro Home Users Community

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WIndows Update Error

Hello Support. I am trying to install Windows 10 version 1709 Fall Creators Update and I'm getting an error "Trend Internet Security 2008 needs to be uninstalled" but it is not installed. I have uninstalled the current version of Trend. and have deleted the Trend folders and have removed all Trend e

Question

Brand User

We'll close this thread now. Please create new topic here: https://en.community.trendmicro.com/tm_en/topics/new

 commented 

6 years ago

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WIndows Update Error

Hello Support. I am trying to install Windows 10 version 1709 Fall Creators Update and I'm getting an error "Trend Internet Security 2008 needs to be uninstalled" but it is not installed. I have uninstalled the current version of Trend. and have deleted the Trend folders and have removed all Trend e

Question

Brand User
Brand User
Brand User