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Hello yuken789,Welcome to the Community.I have sent you an email with the details that you need. That is for us to safely disclose any necessary information.Regards,Pat

tm_pat

commented

6 years ago

to the conversation:

Charged my credit card but did not received the new Serial Number

1. the auto renewal charged my credit card and did notified me through email, but i did not received any new serial number and have been unable to renew my antivirus. i've paid for this.2. those buttons to "disable auto renewal" and "update your account information" are broken. they keep redirect me

Problem

Hi geof.hack and Welcome to the Community!We really appreciate that you bring this to our attention.As I check your account you still have a Trend Micro Internet Security version 8.0 which is an old version of the program that is why you are rec

tm_ven

commented

6 years ago

to the conversation:

It Stinks

You say my software is no longer supported and stopped it but my subscription finishes Feb 2019, do I get a refund for the almost a year of stopped software or newer software that you can supply.

Problem

Hi @sharick,We understand that you are confused that your Trend Micro software is not protecting your device. Let us assist you on this one.I would also like to know what is the status of the Trend Micro program if it is activated with a status of "P

tm_victor

commented

7 years ago

to the conversation:

Why is TREND not stopping malware?

Why when keying into browser, the search engine is changed to ASK or others without me requesting it. Also, when activating this request, it was opened in BING, not Chrome which is my preferred option. When searching for a solution, I am able to download an application to remove unwanted malware, b

Question

Hi kimh15!Thank you for contacting us in the community.We would like to know what application or software are you downloading when you receive the error message? and how are you trying to perform the update?May we know as well the version of your Mac

tm_victor

commented

7 years ago

to the conversation:

Won't complete scan or update

Unable to download an update. An unexpected error occurred (20547). That is the error I keep getting. Also says Scan Stopped.????

Question

Hi pearison,Did you receive the error message that says “Transfer of Protected Data Blocked"?If you have, you can avoid frequent notifications from this feature, just type the last 8 digits of your credit card number on the Data Theft Prevention feat

tm_pia

commented

5 years ago

to the conversation:

credit card blocking

It would be nice to have a button that would allow me to temporarily disable the credit card protection function before I need to use it. As it is now, I have to enter the credit card information, wait for it to be rejected in order to temporarily disable the protection, and then re-enter all the c

Idea

Hello User1,Sorry to hear about this experience.We understand that you aim to have a seamless experience a with our software. Now, we just need to understand what software update you're referring to as the software update is designed to download auto

tm_pat

commented

6 years ago

to the conversation:

Annoying and frequent popups for program updates

Recently I have been getting Trend Micro popups every few hours for program updates. It is very annoying and disruptive for my work. There is an option to mute, but I do not want to remember to turn it on everytime I start some work. Please allow updates to take place in the background either by cho

Problem

We'll close this thread now. Please create new topic here: https://en.community.trendmicro.com/tm_en/topics/new

tm_pat

commented

6 years ago

to the conversation:

I am unable to Scan says "You cannot get started on this until you have finished an update or running a Scan please try again later

I am unable to Scan my Laptop.. Keeps saying.. "You cannot get started on this until you have finished an update or running a Scan please try again later

Problem

Hi chrissyandre,It seems that your Trend Micro program components has been corrupted.Do you mind trying the following procedures?1. Uninstall all Trend Micro components using the Trend Micro Remnant File Remover Tool2. Complete the restart of compute

tm_victor

replied

7 years ago

to the conversation:

I am unable to Scan says "You cannot get started on this until you have finished an update or running a Scan please try again later

I am unable to Scan my Laptop.. Keeps saying.. "You cannot get started on this until you have finished an update or running a Scan please try again later

Problem

Hi doug44mann and welcome to the community!This guide below will show you how to export the passwords (take note that you have to be careful of this file because it is not encrypted), then you can simply print it from there. We also suggest dele

tm_jb

commented

7 years ago

to the conversation:

how to print my passwords

how can i print a list of the passwords in Password Manager?

Question

Hi @jhunsugay, based on the screenshot you've provided and our own testing here, it seems that you might be protecting an external drive (USB flashdrive or external harddrive). To confirm, is the Drive G:\ actually an external drive?

tm_jb

commented

8 years ago

to the conversation:

Why do I have to "...set up Folder Shield Again..." at each boot up?

Every time I boot up my computer, I am asked to "Please set up Folder Shield Again." Why? Is Folder Shield disabled each time I shut down?

Question

We'll close this thread now. Please create new topic here: https://en.community.trendmicro.com/tm_en/topics/new

tm_pat

commented

6 years ago

to the conversation:

Trend Micro Home Network Security device

Hi, I have the Trend Micro Home Network Security device, when i set restrictions such as bedtime hours and the page gets redirected (to the trend block page), i sometimes get that the page is not secure / trusted and I have to accept the risk then I get the block page. Is there a cert that needs to

Question

Hi cmatsonnz,Can I ask what web page are you trying to access that is being blocked?May I also know if you have configured the Home Network Security settings for a user under the "Family" settings and the device being blocked is under that user profi

tm_victor

commented

7 years ago

to the conversation:

Question

Hi John A. Malagrin,Welcome to the Trend Micro Home Users Community!Regarding your concern about the full scan being as quick as doing a quick scan, yes this is normal due to the scan flow mechanism of the Trend Micro program. If there are no changes

tm_victor

commented

7 years ago

to the conversation:

Full Scan as quick as quick Scan

I notice now that when I do a full scan it completes as fast as the quick scan. Before, it took about 35 minutes. Is this now normal?

Question

Hi Lynette Fowlston, and welcome to the community! Just to verify that we understand your concern, you want to cancelyour Trend Micro subscription.We have already checked your subscription here on our end, andyou already have contacted our chat suppo

tm_vin

commented

7 years ago

to the conversation:

How to delete a version no longer using

No longer have laptop. Need to delete from my account online

Question