user1's profile
Neophyte

Neophyte

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2 Messages

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140 Points

Fri, Nov 16, 2018 10:02 PM

Annoying and frequent popups for program updates

Recently I have been getting Trend Micro popups every few hours for program updates. It is very annoying and disruptive for my work. There is an option to mute, but I do not want to remember to turn it on everytime I start some work. Please allow updates to take place in the background either by choice or by default. Otherwise I will have to stop using your very good program.I am using Windows 7 Pofessional on a PC and TM Maximum Security.

Responses

Brand User

703 Messages

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11.4K Points

3 y ago

Hello User1,

Sorry to hear about this experience.

We understand that you aim to have a seamless experience a with our software. Now, we just need to understand what software update you're referring to as the software update is designed to download automatically every 3 hours.

If you can post a sample screenshot of the pop up from Trend Micro, we'll highly appreciate it.

Regards,
Pat

Neophyte

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2 Messages

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140 Points

3 y ago

Dear Pat
Thank you for your kind reply. The popups disappeared after a reboot. I am therefore unable to capture a sample screenshot. I have no idea what triggered them or removed them. I shall you know if they recur.
Regards
User1
tm_x

 Superstar

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571 Messages

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9.5K Points

3 y ago

Hi User1

That's good to hear. Sure, we'll standby for your updates. :) 

^X

Neophyte

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1 Message

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70 Points

11 d ago

twenty popups per day about features I didn't want are completely unnecessary

(edited)