yuken789's profile

2 Messages

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150 Points

Wed, Oct 3, 2018 2:43 PM

Closed

Charged my credit card but did not received the new Serial Number

1. the auto renewal charged my credit card and did notified me through email, but i did not received any new serial number and have been unable to renew my antivirus. i've paid for this.

2. those buttons to "disable auto renewal" and "update your account information" are broken. they keep redirect me to the "renewal" page. 
Brand User
tm_pat

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703 Messages

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11.4K Points

4 y ago

Hello yuken789,

Welcome to the Community.

I have sent you an email with the details that you need. That is for us to safely disclose any necessary information.

Regards,
Pat

2 Messages

 • 

150 Points

4 y ago

Thank you very much! The problem is now solved.
Brand User
tm_pat

Legend

 • 

703 Messages

 • 

11.4K Points

4 y ago

Hi yuken789,

You're welcome!

Regards,
Pat

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