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Great! Thank you for the update davappy! :)

tm_phebs

commented

6 years ago

to the conversation:

Ransom Shield - cannot select C:drive or folders (it is greyed out) it only allows access to F:drive which contains data only.

Ransom Shield - Cannot select my main C: Drive, only second F: data drive available

Problem

Welcome to the community TM Mac User!Thanks for your feedback and good observation. Dr. Antivirus is a new program for Mac users and while Dr. Antivirus' main feature seems similar to Antivirus For Mac, the latter offers advanced protection such

tm_phebs

commented

6 years ago

to the conversation:

Apple Appstore Trend Micro antivirus "Dr Antivirus" is so much better than regular version why!?

Why is the Apple Appstore Trend Micro antivirus "Dr Antivirus" so much better looking, faster scans, better battery efficiency, cheaper, more features than the regular Mac Antivirus version? Port the improved feature over to the regular version please!

Question

Hello wharmse,Welcome to the Community.We are very grateful for your time in sharing this experience. I will definitely let my colleague know of how thankful you are for the support that you received.Regards,Pat

tm_pat

commented

6 years ago

to the conversation:

Great Support

I hade a problem in installing Tren Micro Maximum 2018. I've contacted the support and was assisted by Leiame Dante. I just want to commend her for her assistance and sorting my problem.

Praise

separate client with similar concern Please reference the new conversation here: How to stop auto-renewal

tm_jb

replied

8 years ago

to the conversation:

Need Help with Renewal

Hello, I have not been on my computer in a while and I just got notification that my subscription expired 22 days ago. I just paid for another year, what do I do now?

Question

Hi Amir,I need further information from you about this because I am trying to check the site or replicating it on my end but I did not encounter the same scenario of what you are experiencing about the high CPU usage.Can you try to check and answer t

tm_iya

commented

5 years ago

to the conversation:

this site have not miner code , but cpu usage is high

website " www.root.ir " have not miner code , but when open it . cpu usage is very high.after close website"tab" , cpu usage back to normaly " low "any AV can not detected it .Regards ,Amir

Problem

Hi Amir,I will endorse this case to one of our senior engineer. I will send you an email for more details of the escalation process, you may reply to the email that I will create within 10-15 minutes.We can continue our conversation through

tm_iya

commented

5 years ago

to the conversation:

this site have not miner code , but cpu usage is high

website " www.root.ir " have not miner code , but when open it . cpu usage is very high.after close website"tab" , cpu usage back to normaly " low "any AV can not detected it .Regards ,Amir

Problem

Hello, davialbergaria. Thank you for posting your idea here and welcome to Trend Micro community. Having a Trend Micro Password Manager in Opera Browser would be a great idea but we cannot assure you that it will be fulfilled. And I really see that t

tm_vin

commented

7 years ago

to the conversation:

[IDEA] Support the Opera browser

Hi team.I would suggest that "Trend Micro Password Manager" could support Opera browser (http://www.opera.com) as a plugin. I use Opera and when I use "Trend Micro Password Manager" I need to open another browser.I believe that Opera is a fairly used browser as well.Thank you!

Idea

Hi Max Slo,Thank you for imparting your knowledge to the community.This is a good read. Keep it coming and this is a good way for being aware of what is out there.We hope to hear more from you and the others!Thank you and have a great week! :)Trend M

tm_victor

commented

7 years ago

to the conversation:

Phishing: what to do and what NOT to do

-I'm not a Trend Micro representative, but I like to give you some suggestion-Phishing: an email or any other kind of contact that ask you to visit a fraudolent web page. Nigerian Phishing: an email that ask for your help to convince you to pay for several (fraudolent) reasons. An up-to-date so

Article

Hi @thomasmanning79,Thank you for posting your concern here. As what @Jhja mentioned, yes we do have list of conflicting programs. Here are the list of the conflicting software:Avast! Mac Edition 2.74ClamXav 1.1.1Intego VirusBarrierX5Intego NetB

tm_dianne

commented

7 years ago

to the conversation:

I can't find the security software that needs to be deleted to install trend micro antivirus on my computer

The trend micro inhaler wants me to delete existing security software, but it doesn't tell me what software or how to locate it on my Mac.

Question

Hi Tom Emmelot,We apologize for the inconvenience you have experienced.We have reviewed the case regarding your contact with our escalations team. It seems that during that there was a misunderstanding as during that period, the Microsoft Outlook tha

tm_victor

replied

7 years ago

to the conversation:

spam filter does not work after update to Windows 10 Fall Creator Update

Just updated to Windows 10 Fall Creator. When I try to enable, it disables and is not filtering spam.

Problem

We'll close this thread now. Please create new topic here: https://en.community.trendmicro.com/tm_en/topics/new

tm_pat

commented

6 years ago

to the conversation:

Question

Hi @nelsonsephiria and welcome to the community!Thanks for bringing this to our attention. Sorry that you're having problems with our product. We have reviewed your issue and based on your problem description, here's a reference doc to solve thi

tm_marion

commented

7 years ago

to the conversation:

Protection Disable

My Trend antivirus keep asking for restart to fix the problem and i already done that almost 5th time and still the problem didn't fix yet . I need help to resolve this problem

Question

Hi @starry44 and welcome to Trend Micro Community!Thank you for asking here and we are sorry for the inconvenience this has caused you.Please know that we are already aware of this issue. Rest assured that we'll have a dedicated team to work on the f

tm_dianne

commented

7 years ago

to the conversation:

Mobile security Usage Data tracking

Just started receiving message "Mobile security hasn't been tracking my data for over a week" I have checked every setting, nothing has changed, why has it stopped working? Iphone 6s subscription ends July 17 and Trend Micro Internet Security.

Problem

Hi rickslunaker,Based on the detection, the name of the program is AppMaster. Since the threat is mentioned as detected it needs to be removed manually. I would suggest trying to uninstall it via the control panel as mentioned in this guide

tm_reine

commented

5 years ago

to the conversation:

Just ran a scan, with a message that a spyware threat eas "detected." Does that mean it was removed? Please let me know and ease my mind!

Just ran a scan, with a message that a spyware threat was "detected." Does that mean it was removed? Please let me know and ease my mind! Thanks!

Question

Hi Dave,You can try out this guide: Experiencing issues when running a scan with Trend Micro Security softwareAlso, thank you for being a subscriber of our premium support service! Premium Service Plan gives you 24x7 priority access to a Trend Micro

tm_jb

commented

8 years ago

to the conversation:

Stuck scanning

The program started scanning my computer and got stuck at 12%. I ended the process but when i try to scan or update, it says that it is still scanning. I tried to end the entire program process to restart it but it will not allow me. What do i do?

Problem