k_r_c_69's profile

1 Message


120 Points

Monday, August 29th, 2016 2:25 AM


Need Help with Renewal

Hello, I have not been on my computer in a while and I just got notification that my subscription expired 22 days ago. I just paid for another year, what do I do now?



847 Messages


10.9K Points

8 years ago

Thank you for renewing your license! We've checked your account information and the expiry date has updated to 6 August 2017.

If you're not using the latest version of Internet Security, please refer to the following online document to install Internet Security 10 on your computers.
Installing Internet Security 10 (2016)

Please let me know if you have other questions!

Trend Micro Home Users Community 

2 Messages


130 Points

8 years ago

I'm not able to call in for assistance as I'm in Afghanistan, I can't find my renewal information when I log-in to my account. Also, want to stop auto pay and not able to find this on my account too. Please help and reply to me via emai.
Brand User



166 Messages


3.4K Points

separate client with similar concern

Please reference the new conversation here: How to stop auto-renewal

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