5 Messages
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220 Points
Windows 10 version 1709 not installing.
I am trying to upgrade to the new Windows 10 version 1709 but it fails stating that Trend Micro Internet Security 2007 needs to be uninstalled in order to upgrade. I'm running Trend Micro Internet Security version 2018. How do I remove the Trend Micro Internet Security 2007?
christophe
3 Messages
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150 Points
7 years ago
Hi,
Check on your registry the following location:
\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\UpgradeMigration
You will see all the software making issues and where is the location for the detection, in my case it was a very old folder containing internet security 2009 installation. Just delete it and the problem was fixed.
Bye
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bpb118
5 Messages
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220 Points
7 years ago
2
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christophe
3 Messages
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150 Points
7 years ago
Try to access it while you get the window asking you to manually remove trend micro, because I think that if you cancel the installation, the key is removed.
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tm_kiko
485 Messages
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10.6K Points
7 years ago
We would like to apologize for the delay in response
You may want to try to uninstall the Trend Micro program through the Diagnostic Toolkit. If I understand this correctly, the system is asking you to remove an older version (2007 version). This will require the Old version of the Diagnostic Toolkit as well.
Kindly click on this link and refer to the detailed instructions provided:
Uninstalling Trend Micro Security and older programs for Windows using the Diagnostic Toolkit
We will be looking forward for the positive results.
All the best,
Trend Micro Home Users Community
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cale
2 Messages
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142 Points
7 years ago
Some apps need to be uninstalled
These programs need to be uninstalled because they aren't compatible with the upgrade.
I click "Uninstall and continue" and Windows says:
We couldn't uninstall these apps
You'll need to remove these apps yourself, and then select Refresh.
These programs need to be uninstalled because they aren't compatible with the upgrade.
I have tried:
1) uninstalling my current version of Trend Micro Internet Security 2018
2) running the Trend Micro Remnant File Remover tool
3) running the Diagnotstic Toolkit suggested above
4) manually searching for the words Trend in the registry (none found)
5) manually searching for any files called Trend on the C drive (none found)
6) reinstalling the current version of Trend Micro Internet Security 2018
and nothing works.
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christophe
3 Messages
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150 Points
7 years ago
Regards,
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tm_justinem
Prodigy
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167 Messages
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3.8K Points
7 years ago
Hello cale and welcome to the community.
Aside from doing the steps that Christophe has suggested. Please try to find the name "TMAS" on the Registry editor and on the C: drive or any other drives that you have. And also please find the "windows.old" folder on the C: drive or other drives and delete them and check if the issue still persist.
I hope this helps, we will wait for your reply.
Thank you and have a great day!
Trend Micro Home Users Community
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bpb118
5 Messages
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220 Points
7 years ago
0
0
tom_emmelot
Elite Solutionist
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1.4K Messages
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33.4K Points
7 years ago
Read all the answers!
Kind regards,
Tom
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cale
2 Messages
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142 Points
7 years ago
Searching for 'TMAS' in the registry provided zero results.
But deleted every file or folder with the words TMAS in them that could potentially be related, finally one of them worked, not sure which one though, thanks!
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tm_von
39 Messages
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680 Points
7 years ago
Thank you for your inputs! Anyway, bpb118, you might want to try the solutions provided by our community members. I will also provide a detailed solution below to fix this issue.
Step 1: Check what file Windows is detectingby going to registry entry: "HKEY_LOCAL_MACHINE/Software/Microsoft/WindowsNT/CurrentVersion/AppCompatFlags/UpgradeMigration"
Step 2: Delete the file in registry entry’svalue data (There should be a path file under the tab 'Data'. Kindly delete that specific file.)
Step 3: Try Doing a Windows update again.
Note: If registry entry does not exist, use Windows searchto search for the following keywords:
- TAV
- TIS
- TISPro
Kindly delete any folder or installer relatedto these keywords (confirm if they are Trend Micro program related files)
Feel free to reply to this thread if you have any questions, so we can assist you further.
By the way, bpb118, you might also want to contact our phone support for easier troubleshooting since you are under Premium subscription. You may refer to this link for ways on how to contact our support.
Thank you and good day!
Trend Micro Home Users Community
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bpb118
5 Messages
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220 Points
7 years ago
0
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