stuck on startng your security

heelp anyone

Hi @simonyahya!

Possible that Trend Micro Security is upgrading its components. This will take a few minutes and will ask you to restart your computer. Here's What updating your Trend Micro program means.

Keep me posted!

Hi @simonyahya!

We received multiple reports from other users who are experiencing the same issue. A dedicated team is working to fix the problem and identify the root cause. 

In the meantime, the workaround is to manually update the Trend Micro Security program.

• Open the Main Console
• Tap the human-like icon near the upper right corner and click About the software.
• Wait for the manual update to finish. It may ask you to restart the computer several times.

Let me know how it goes! Feel free to comment on your observation of the Trend Micro Security program.

Hi @simonyahya and @claudiubotezatu!

Trend Micro is currently investigating this issue. Rest assured your computer is still protected from incoming threats when you open the Trend Micro program and see the  Protected message:

As a workaround for the "starting your protection" message, we have to reinstall your Trend Micro program.

Hi @simonyahya @claudiubotezatu!

Here's a solution update for the “Starting your protection” issue. The hotfix is now available, download and run the hotfix on your computer.

Let me know how it goes!