
Neophyte
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9 Messages
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310 Points
stuck on startng your security
it doesn't load or protect your compter, stuck on still loading your security, but when you scan it will work that is like @McAfe ages ago like 1994
Neophyte
•
9 Messages
•
310 Points
it doesn't load or protect your compter, stuck on still loading your security, but when you scan it will work that is like @McAfe ages ago like 1994
simonyahya
Neophyte
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9 Messages
•
310 Points
1 year ago
heelp anyone
0
tm_kree
Trend Security Expert
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830 Messages
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33.2K Points
1 year ago
Hi @simonyahya!
Possible that Trend Micro Security is upgrading its components. This will take a few minutes and will ask you to restart your computer. Here's What updating your Trend Micro program means.
Keep me posted!
0
tm_kree
Trend Security Expert
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830 Messages
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33.2K Points
1 year ago
Hi @simonyahya!
We received multiple reports from other users who are experiencing the same issue. A dedicated team is working to fix the problem and identify the root cause.
In the meantime, the workaround is to manually update the Trend Micro Security program.
Let me know how it goes! Feel free to comment on your observation of the Trend Micro Security program.
2
tm_kree
Trend Security Expert
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830 Messages
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33.2K Points
1 year ago
Hi @simonyahya and @claudiubotezatu!
Trend Micro is currently investigating this issue. Rest assured your computer is still protected from incoming threats when you open the Trend Micro program and see the Protected message:
As a workaround for the "starting your protection" message, we have to reinstall your Trend Micro program.
1
tm_kree
Trend Security Expert
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830 Messages
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33.2K Points
1 year ago
Hi @simonyahya @claudiubotezatu!
Here's a solution update for the “Starting your protection” issue. The hotfix is now available, download and run the hotfix on your computer.
Let me know how it goes!
0