Irritating Trend Micro Max Security Pop-Up Suggesting to Use Google Chrome Toolbar

Hi @tracyanorris!
Hi @claudiubotezatu! 

We only collect URLs. We use these URLs in checking and cross-examination with our threat intelligence database. We don't collect users browsing habits and data.

Have a good one!

@tm_kree​ 

Why do you need to collect URLs , as long as Web protection is already part of TM main application????

Collecting URLs from a specific computer /user is exactly collecting users browsing habits

This is from OPSWAT:

"Most toolbars are embedded into the browsers and collect private data. Even reputable toolbars from companies like [...]have this behavior"

Hello @tm_kree .

What ever the TM's toolbar collects or doesn't collect is besides the point.

The point is clicking on "Don't show this again" does not work as it should, since the annoying pop-up keeps popping up back again. This too happens for me quite a few times a day.

And, to address what was said by @tm_gela  here "Don't show this again" means don't show this again, not "show me this again in 24 hours".

I believe we all expect this to be fixed soon.

We shouldn't be forced to install it and disable it just to get rid of the notification.

And, please, recognize and accept that the intention, goal, benefits and whatever else about the TM toolbar is OFF-TOPIC.

Hi @alfredo​, 

Trend Micro Toolbar uses a rating system to tell you if sites you are searching for are SAFE or DANGEROUS.

Using the toolbar is advisable as it adds an additional layer of security while browsing the internet. May I ask why you chose not to use the Trend Micro Toolbar for Chrome?

Hi @tm_carlo.

I'm sorry. I thought I was being clear.

Let me try to explain myself again.

We don't care what the toolbar does or does not.

We don't care what the toolbar uses or doesn't use.

We don't care if using the toolbar is advisable or not.

We don't care what the toolbar adds or doesn't add.

We don't care what the toolbar subtracts or doesn't subtract.

I hate to be impolite, but the lack of focus on the subject is forcing me to be so: No, you may not. You may not ask things that are irrelevant, superfluous or unrelated in any way to how to stop the annoying pop-up WITHOUT having to install the toolbar.

I do hope I'm being clear enough this time around.

Thank you.

@alfredo​ 

Just for the sake of experiment, install the toolbar and disable it after , in browser (Manage extensions)

Just for the sake of argument

MAKE THE DONT SHOW THIS AGAIN  button work. 

@claudiubotezatu​ 

I won't do that in any of my physical devices.

If there is something in particular you want me to try, I'm willing to do it in a disposable VM. If it is to make me see that installing it, and disabling it makes the pop-up go away, I don't care for it.

I won't agree to install the toolbar in any real device. The point of all of this, of this thread, of this complaint, is exactly NOT having to install something we don't want to install.

@alfredo​ 

The "toolbar" is a browser extension (there are hundred of browser extensions) you can simply add to your browser (Chrome in my situation) and disable it.

Is a common practice , not brain surgery!

But enough talking about this .

Do whatever you seem fit for your "physical device"

.

@claudiubotezatu 

Thank you.

I know perfectly what a toolbar is. It's people's common practice to install whatever they are asked to install, not mine. I refuse anything and everything I don't consider useful to me. For me, it is bloatware. It's as simple as that.

Thank you, again. Thank you for having enough of this. I've had enough of people trying to get me to install things I simply don't want to install. Thank you for finally "letting" me do whatever I seem fit for my physical device.

@alfredo​ 

Do you know the definition of "doing the same thing over and over again and expecting different result?"

Stop posting the same screen shot, we got it.

Be open minded and try some different approaches .. is not going to kill you or your "physical device"

Yes, I know the definition. Why?

I don't post the same screenshot. Every single screenshot is different. That's exactly the point.

If you wan't to stop receiving notifications from this thread, why don't you try a different approach and simply unfollow it. It won't kill you.

This simple set of actions have a very specific purpose, which is to draw the attention from Trend Micro to a malfunctioning feature (the "Don't show this again" link).

I know you can't solve this, so there's no need for you to keep replying.

Any @tm* should.

Hello @alfredo, 

Thank you for your patience. Since this issue has been reoccurring we will contact you via email to perform troubleshooting and to get logs if possible. 

@tracyanorris we'll keep you posted about this as well. 

Thank you!

Hey @tm_carlo ,

Thank you for calling me back yesterday.

I have just installed the hotfix, and so far so good. I will post back with an update within a few days. I really hope this fix solves the issue permanently.

Perhaps you should also share it with @tracyanorris. We could both test it and report back.

P.S: I guess I was crazy for persevering ;-).

That's great, @alfredo; I just wanted to double check if you were still receiving the notification.

Hi @tracyanorris

Thank you for your patience!

An article has been published that contains the fix. Here's the Trend Micro pop-up appears after clicking Do not show this again. 

Hope this helps!