i have tried to do a full scan multiple time It always hang or gets stuck @ 41 %, I left it for 12 Hrs.

Question

I have tried to run Full scan many times. The scan stops/Hangs @ 41 % each time. This time I left it run for OVER 12 Hours. I have a HP Pavilion Notebook, DV7, AMD dual core processor,2.20 GHZ and 4GB Ram. I am Using W7 Home Premium SP1 64 bit system. My Version is Trend Micro antivirus , full version, 10.0.1288.MS Scandisk find no problems.

swanro · Answer

Mine does the same for some reason once my computer goes to sleep mode it stops so I now always run the full scan in the background whilst I'm working and it does a full scan

twwski · Answer

Thanks, but I have sleep mode turned OFF.

tm_claudia · Answer

Hi ﻿swanro, thanks for sharing your experience! Hi twwski, sorry for the late reply. The scan hangs issue may due to high CPU usage or locked/corrupted file, and we have a help article that addresses this issue. Please give it a try:Scan does not finish and you cannot turn off Trend Micro Security softwareAfter performing the above actions, if the problem persists, please send us a screenshot and describe the problem in detail, so we can understand more background before recommending other solutions. Trend Micro Home Users Community

twwski

i have tried to do a full scan multiple time It always hang or gets stuck @ 41 %, I left it for 12 Hrs.

swanro

twwski

tm_claudia

campoe

erza

tm_claudia

Need Help?

Latest Tech Insights