neisha6's profile

1 Message

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120 Points

Sunday, May 8th, 2016 10:27 PM

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How to transfer a license to another laptop

hi there, I have just bought a new laptop and downloaed my trendmicro anti virus tool however I am returning the laptop because it is faulty. how do I remove the anti virus tool off here onto another laptop. sorry not very techno savy and don't want to be put off buying more software if I can't get my head around all this.

Official Solution

Legend

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847 Messages

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10.9K Points

8 years ago

@pragmatic  Thank you for your great help! That's exactly the solution we need!

@neisha6  For the returning laptop, you can check the link @pragmatic provided to disable the license. Once disabled, the installed Trend Micro Maximum Security will no longer function, so there's no need to un-install it.

I have checked your license and your license is entitled to protect 6 devices. Currently, only 1 seat in your license has been used. After you disable license on the returning laptop, you can install up to 6 devices, so there's no need to buy more software : )

Let me know if your question is answered. Thank you!

Neophyte

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18 Messages

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330 Points

8 years ago

1 Message

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110 Points

8 years ago

How do I get Trend micro onto my new laptop when I already have a subscription?

Legend

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847 Messages

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10.9K Points

@larose   You may refer to following support page to install Maximum Security on your new laptop:
Installing Maximum Security 10 (2016) - see "Download, Install And Activate On Your Secondary Or Other Computer" section.

Please let us know if you have more questions!

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