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Neophyte
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1 Message
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120 Points
How to temporarily disable Trend Micro Maximum Security to update MY Passport software
I have a WD My Passport for backing up my laptop. It's telling me that I need to update its firmware. In order to do so it is instructing me to disable my anti-virus and anti-spamware software for the process. I'm having trouble finding where I do that. Help please.
tm_steve
6 Messages
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220 Points
8 years ago
- Open the Trend Micro Diagnostic Toolkit by doing either of the following:
- Click the "(C) Uninstall" tab.
- Click "5. Stop all Components" button.
- Wait until all the buttons are enabled.
At this point, Maximum Security is turned off, and Trend Micro logo will not be visible in your Windows tray icon.- Go to Start > All Programs > Trend Micro (program version) Security > Trend Micro Diagnostic Toolkit.
- Go to Start > My Computer > Local Disk C: or OS C: > Program Files > Trend Micro > Titanium > SupportTool.exe.
After you perform your WD software updates, simply click on "4. Start all Components", and the Trend Micro logo should be visible in your tray icon.
That's it. Please let us know if the above procedures works for you. Thanks.
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markharden92351
2 Messages
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120 Points
8 years ago
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markharden92351
2 Messages
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120 Points
8 years ago
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tm_claudia
Legend
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847 Messages
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10.9K Points
8 years ago
Trend Micro Home Users Community
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