J
Neophyte

Neophyte

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6 Messages

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152 Points

Friday, March 15th, 2024 4:48 PM

Data Breach

You had another data breach and exposed my data!  We just had a guy calling saying he was trom Trend Mocro, he knew what product we were running, and wanted to help remove and reinstall the software! If you can't secure your own data how can we expect our computers to be safe with your products?

Brand User

Trend Security Expert

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12 Messages

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290 Points

1 month ago

Hi @jamesangst ,

We want to make it clear that Trend Micro is not affiliated in any way with these technical support scammers. Trend Micro’s technical support team does not make unsolicited phone calls and will always work with our customers to pre-schedule any necessary phone conversations.

Feel free to call us if you have any concerns.

Trend Micro Home Users Community

Prodigy

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196 Messages

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5.9K Points

26 days ago

I Suggest you to make sure that you have 2fa turned on for signing in to Trend Micro accounts. It will provide an additional layer of security to your Trend Micro's account. Also in the meanwhile change your password of your account.

Brand User

Trend Security Expert

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80 Messages

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2K Points

Thank you for this recommendation @Anime_007.

Hi @jamesangst,

You may check this link on how to do it.

How to enable Trend Micro Account Two-Factor Authentication

 

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