steven_petrillo's profile
Neophyte

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212 Points

Wednesday, December 14th, 2016 3:02 PM

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Password Mgr - Sync Fail (Android)

Hello all,

I have the password manager app installed on my Android phone. When i try to sync the password list it tells me the sync failed. Has anyone run into this?

Steve

Official Response

Brand User

Veteran

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1.3K Messages

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7 years ago

​Hi Steve, sorry for the inconvenience caused.

For your issue, have you changed your Trend Micro Account (MyAccount)  password? If you've changed your MyAccount password while using Password Manager, you will receive a notification that it failed to sync the next time you open the main console. 

Please try to log out of your Password Manager and sign in again using the updated credentials in order to sync.

Hope this fix your issue, thank you!

Trend Micro Home Users Community
https://en.community.trendmicro.com/tm_en

Neophyte

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7 Messages

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212 Points

7 years ago

I had not changed my password but I did sign out and sign in again, on my phone, and now the sync completes successfully.

Thanks!
Brand User

Veteran

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1.3K Messages

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16K Points

7 years ago

Hi Steve, thank you for your feedback.

It's so nice to hear that you can sync completes successfully! Please feel free to ask questions or report product issues in the community in the future. Thank you!

Trend Micro Home Users Community

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