Neophyte
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7 Messages
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212 Points
Password Mgr - Sync Fail (Android)
Hello all,
I have the password manager app installed on my Android phone. When i try to sync the password list it tells me the sync failed. Has anyone run into this?
Steve
I have the password manager app installed on my Android phone. When i try to sync the password list it tells me the sync failed. Has anyone run into this?
Steve
Official Solution
tm_l
Veteran
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1.3K Messages
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16K Points
8 years ago
For your issue, have you changed your Trend Micro Account (MyAccount) password? If you've changed your MyAccount password while using Password Manager, you will receive a notification that it failed to sync the next time you open the main console.
Please try to log out of your Password Manager and sign in again using the updated credentials in order to sync.
Hope this fix your issue, thank you!
Trend Micro Home Users Community
https://en.community.trendmicro.com/tm_en
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steven_petrillo
Neophyte
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7 Messages
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212 Points
8 years ago
Thanks!
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tm_l
Veteran
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1.3K Messages
•
16K Points
8 years ago
It's so nice to hear that you can sync completes successfully! Please feel free to ask questions or report product issues in the community in the future. Thank you!
Trend Micro Home Users Community
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