1 Message
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120 Points
Password Manager is My Halloween Nightmare
Hi,
I purchased password manager last night - installed it - (I already had an old version & subscription which expired) - the old version has reactivated itself but I don't remember the master password.- when i try to reset it, I get a message that the service is not available right now. Or it routes me back to where I began. Please help...Jim
I purchased password manager last night - installed it - (I already had an old version & subscription which expired) - the old version has reactivated itself but I don't remember the master password.- when i try to reset it, I get a message that the service is not available right now. Or it routes me back to where I began. Please help...Jim
tm_l
Veteran
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1.3K Messages
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16K Points
8 years ago
For your issue, we suggest uninstalling the previous version of Password Manager, and reinstalling the latest version to reset your Master Password. You can refer to the link below for detailed steps:
Important: Resetting your Master Password will remove all your saved data such as passwords and secure notes.
Note: Type in your Activation Code if you already purchased one.
It's quite a few steps to perform, but please do let us know if it solves the issue. We'll assist you if you still encounter problems. Thank you!
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aquarianibex
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3 Messages
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142 Points
8 years ago
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