Why cannot update Trend Micro. Keep asking me to connect to Internet when I am already connected

Hi annachua01, 

If you are not using Windows 8, XP or Vista, what I suggest you do is to upgrade your Trend Micro program to its latest version. This link shows how: 

Upgrading Trend Micro Internet Security to the latest version

Otherwise, you may refer to this link for the solution:

"Connect to the Internet" error message appears on the Trend Micro Security software

Keep us posted. :) 

^X

Thanks. It works now.

You're welcome. :) You know where to find us, should you have future concerns.