Why cannot update Trend Micro. Keep asking me to connect to Internet when I am already connected

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  • Updated 2 months ago
  • Solved
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annachua01

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Posted 2 months ago

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TM_X, Official Rep

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Hi annachua01, 

If you are not using Windows 8, XP or Vista, what I suggest you do is to upgrade your Trend Micro program to its latest version. This link shows how: 

Upgrading Trend Micro Internet Security to the latest version

Otherwise, you may refer to this link for the solution:

"Connect to the Internet" error message appears on the Trend Micro Security software

Keep us posted. :) 

^X
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annachua01

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Thanks. It works now.
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TM_X, Official Rep

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You're welcome. :) You know where to find us, should you have future concerns. 

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