Neophyte
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1 Message
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120 Points
updating
Hi. I installed Trend Micro last week and now notice that it does not update automatically. It did do so after I opened Trend and pressed update. Should it be updating each time I turn on my internet? Thanks
tom_emmelot
Elite Solutionist
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1.4K Messages
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33.4K Points
6 years ago
Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!
Normally TM is updating in the background, only program updates there you get a warning.
I dont know why you think that TM is not updating? If you click on update it is always possible that just on that moment there is a update, that is not saying that it not automatic update.
You can see the updates and versions if you open the console and click on the triangle with the person and the "About the Software"
Hope this helps, here from you.
Kind regards,
Tom
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seamanalan_8f1ea7
Hustler
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57 Messages
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1K Points
6 years ago
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tom_emmelot
Elite Solutionist
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1.4K Messages
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33.4K Points
6 years ago
Hi SEAMANALAN
If i start my PC TM is up and running! This is normal behavior if the program is installed proper way!
So you suggest that i close it down again, and then start it up as a administrator???
I installed TM with admin rights on so it starts already as a administrator every time i start my PC, like everybody els!
Then after a while i got this in the tray!
And that means it is all up and running!
So again i ask you are you running 2019 version and did you change the startup like i show you?
Hope to get a answer from you this time.
Kind regards,
Tom
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tm_x
Superstar
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571 Messages
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9.5K Points
6 years ago
The Trend Micro program checks and installs updates every three hours. Unless there's an important update that needs your permission or attention, it will not notify you. Are you able to post a screenshot of the Trend Micro main console when you open it? If you always have to do it manually, there might be an issue. In the meantime, I suggest you follow Tom's suggestion on his first comment. This will allow you to check if you have the latest version of the software installed.
^X
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arnaud_vacquier
7 Messages
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264 Points
5 years ago
But there is not update when user logon ?
For example on the screen last update 20 November, we are 21 November and it is 2hours my computer running.
So soon 24h without automatic update ?
Why it is every 3hours and not 3 hours after last update?
And there is stream-update as Eset or Avast ?
Thank you
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tm_kree
Trend Security Expert
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866 Messages
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34.9K Points
5 years ago
The Trend Micro program was programmed to check for updates every 3 hours that is for both Pattern Update and Program Update, however, that doesn't mean that a new update is released every 3 hours, the update process was designed that way to make sure that the Patter Update for Virus Detection can be deployed in real time.
The program will also give you a "Protection Outdated" error message if there's a problem with the update process or if the program has the old update.
Hope this helps.
<Kree>
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