5 Messages
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180 Points
Malware missed by Trend Micro
I have received an e-mail stating that someone has hacked into my computer, placed malware on it, and copied all my contacts details, and will send pornogrpahic videos to all contacts unless I pay $ 2500 by bitcoin. I have no intention of paying against such blackmail. Does Trend Micro have any system to detect malware on the computer (which has obviuosly got past the installed Trend Nicro anti virus)? I use Trend Micro Maximum Security version 12 and do not have any other anti virus software installed. I run Windows 10 Pro on HP desktop.
aeroplanino78
Superstar
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245 Messages
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9.7K Points
6 years ago
Hello,
yes, Trend Micro IS an antivirus. If a malware was placed in your PC TM did detect it.
Did you ran a complete scan? If TM does not find any strange, don't need to be concerned.
That is a scam attempt, your PC is not infected (run a complete scan anyway).
Delete the email is the only action required, in my opinion.
THIS IS AN ARTICLE about this kind of scam.
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rajiv_3f4153
5 Messages
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180 Points
6 years ago
Advice would be appreciated!
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aeroplanino78
Superstar
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245 Messages
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9.7K Points
6 years ago
It is not a malware.
He knows your password cause he's using an hacked database, dont get it directly from your computer.
So yes, I suggest you to change your passwords.
Refer to the article a linked for more info.
Ignore/delete the email anche change you passwords and stay secure. :)
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tm_pat
Legend
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703 Messages
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11.4K Points
6 years ago
Max Slo is correct, the attacker may have gotten access to a compromised database which is why the attacker was able to show you a part of your password. The email that you received is definitely a scam and this kind of scheme won't be able to harm your computer as long as you won't open any links included in the email. If you can block the sender, please do. That is for you to avoid accidental click on any link that may be included on the email.
And to answer your question about why Trend Micro missed it, first of all it is not a malware. It is a type of scam that is getting rampant nowadays. The best that you can do right now is to block the sender and update all of your passwords.
Should you have any other question, please let us know.
Regards,
Pat
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