Malware missed by Trend Micro

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  • Updated 4 months ago
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I have received an e-mail stating that someone has hacked into my computer, placed malware on it, and copied all my contacts details, and will send pornogrpahic videos to all contacts unless I pay $ 2500 by bitcoin. I have no intention of paying against such blackmail. Does Trend Micro have any system to detect malware on the computer (which has obviuosly got past the installed Trend Nicro anti virus)? I use Trend Micro Maximum Security version 12 and do not have any other anti virus software installed. I run Windows 10 Pro on HP desktop.
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RAJIV

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Posted 4 months ago

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Max Slo, Champion

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-I'm not a Trend Micro representative, but I like to give you some suggestion-

Hello,

yes, Trend Micro IS an antivirus. If a malware was placed in your PC TM did detect it.
Did you ran a complete scan? If TM does not find any strange, don't need to be concerned.

That is a scam attempt, your PC is not infected (run a complete scan anyway). 
Delete the email is the only action required, in my opinion. 

THIS IS AN ARTICLE  about this kind of scam. 
(Edited)
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RAJIV

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Thanks Max. I have run a full scan and nothing was found. Am still a bit concerned whether Trend Micro actually can spot such malware - the blackmailer in his e-mail did in fact show a part of one of my passwords in his mail, which he claimed he gat from my computer. As I use passwords with alphabets, numerals and special functions, it is not the whole password, only the numbers part. But can he get hold of the whole password? Should I change all passwords?

Advice would be appreciated!
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Max Slo, Champion

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-I'm not a Trend Micro representative, but I like to give you some suggestion-

It is not a malware.
He knows your password cause he's using an hacked database, dont get it directly from your computer.  
So yes, I suggest you to change your passwords. 
Refer to the article a linked for more info. 

Ignore/delete the email anche change you passwords and stay secure. :)
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TM_Pat, Official Rep

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Hello RAJIV and welcome to the Community!


Max Slo is correct, the attacker may have gotten access to a compromised database which is why the attacker was able to show you a part of your password. The email that you received is definitely a scam and this kind of scheme won't be able to harm your computer as long as you won't open any links included in the email. If you can block the sender, please do. That is for you to avoid accidental click on any link that may be included on the email.

And to answer your question about why Trend Micro missed it, first of all it is not a malware. It is a type of scam that is getting rampant nowadays. The best that you can do right now is to block the sender and update all of your passwords.

Should you have any other question, please let us know.

Regards,
Pat

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