Hi @sherryjackson and welcome to Trend Micro Community!
Apologies for the inconvenience this issue has caused. However, we would like to know if you already tried disabling the Trend Micro program to check if this is the program causing this issue.
To temporarily disable the Trend Micro program, please refer to the steps on this link.
In case the issue is resolved after disabling the Trend Micro program, please try to add the programs affected to the program's Exception List. You may visit and click the link below for the steps:
tm_ian
Prodigy
•
260 Messages
•
5.3K Points
7 years ago
Apologies for the inconvenience this issue has caused. However, we would like to know if you already tried disabling the Trend Micro program to check if this is the program causing this issue.
To temporarily disable the Trend Micro program, please refer to the steps on this link.
In case the issue is resolved after disabling the Trend Micro program, please try to add the programs affected to the program's Exception List. You may visit and click the link below for the steps:
Configuring the Exception List of Trend Micro Security software
Try opening the affected programs again to check if it will open after being added to the Exception List.
We hope this helps and we'll be waiting for your confirmation. In case you have further concerns, please do not hesitate to respond to this post.
Thank you and have a great weekend! :)
Trend Micro Home Users Community
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sherryjackson
4 Messages
•
250 Points
7 years ago
0
tm_ian
Prodigy
•
260 Messages
•
5.3K Points
7 years ago
Thank you for this wonderful update! We're very glad to know that the issue is now resolved.
Should you encounter any issues in the future, please do not hesitate to post again. We hope we were able to help you.
Have a wonderful weekend! :)
Trend Micro Home Users Community
0