Neophyte
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7 Messages
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210 Points
Windows says trend micro is snoozed, but Trend Micro Maximum shows it is running
There is a yellow exclamation line over the windows security down by the clock saying Trend is snoozed, I've tried everything I have read and haven't fixed this problem. The problem only started after i installed version16.0.1249, thank you for any help
reine_roque
Legend
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739 Messages
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10.2K Points
4 years ago
Hi bigmansk,
This normally happens if Trend Micro isn't properly running or started. Can you try to restart Trend Micro and check if the status of it will change on Windows Defender Security Center?
Try stopping its components then start it, please follow the steps here:
Disabling or enabling your Trend Micro Security software
After doing this perform a manual update - Updating your Trend Micro Security software
- Reine
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reine_roque
Legend
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739 Messages
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10.2K Points
4 years ago
Hi bigmansk,
Thank you for your prompt reply. Are you able to send us a screenshot of the Windows Defender Security Center? also, what's the status of the Trend Micro main console, is it saying protected?
Can you try checking the following settings if it's enabled:
1. Open the Trend Micro main console.
2. Click the Settings or gear icon.
3. Under Scan Preferences check if the first checkbox is ticked.
4. Go to Internet & Email Controls then under Web threats check if the first checkbox is ticked too.
- Reine
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