Neophyte
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3 Messages
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140 Points
why do I keep getting prompted for updates - why is it not automatic?
Why do I keep getting annoying requests to update? I expect my security software to keep itself up to date. No additional permission is needed.
Neophyte
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3 Messages
•
140 Points
Why do I keep getting annoying requests to update? I expect my security software to keep itself up to date. No additional permission is needed.
tm_kim
Legend
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682 Messages
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10.1K Points
2 years ago
Hi, joeswoodart.
It's possible that the components of your Trend Micro program are corrupted. You may restart the Trend Micro components via Diagnostic Toolkit:
1. Open the Trend Micro Diagnostic Toolkit.
2. Click the (C) Uninstall tab.
3. Click 5. Stop all Components.
4. Click 2 and 3 Delete Now
5. Wait for 30-60 seconds for the Trend Micro components to stop properly.
6. Click 4. Start all Components
7. Click the Update Now button
Let us know how it goes.
- TM_Kim
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