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Neophyte
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2 Messages
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120 Points
Updates are paused during Mute Mode...except I'm not in Mute Mode....
I promise Mute Mode is off, I'm in the Device section, I've turned mute mode on and then off again, restarted computer, completely ensured mute mode is off, however when I try to update Trend Micro I get the message: Updates are paused during Mute Mode.
Why, how?
tm_carlo
Trend Security Expert
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236 Messages
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4.8K Points
9 months ago
Hi @tbm,
Welcome to Trend Micro User Community!
If you are receiving the 'Updates are paused during Mute Mode' message even though you are not in Mute Mode, it is possible that there is a conflict with the Mute Mode feature.
You may try to Temporarily disable protection on Windows, then check if the issue still persist.
If the issue still persist, you can try the following steps:
Hope this helps, Let us know how it goes!
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