Neophyte
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2 Messages
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120 Points
update today wiped out the installation
Well, turned my computer on today, TM did an update and first removed the current installation, then only installed the password manager, rebooted the computer, all the rest gone and the browser extensions not working. Now windows defender is starting to remove purchased installed software as does other protection software like avast....so yeh working through it no idea why your update did this.
tm_vince
Trend Security Expert
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52 Messages
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1.1K Points
17 days ago
Hi @scottrman ,
There could be various factors preventing the update process for your Trend Micro Application, such as conflicting software (third-party antivirus), outdated Windows, graphics driver issues, corrupted components within Trend Micro and slow computer.
If Avast is currently installed on your device, please consider uninstalling it, as it could potentially interfere with Trend Micro Antivirus and lead to several issues.
After that you can try to install again the Trend Micro Software.
Hope this helps!
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llarge
Neophyte
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2 Messages
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90 Points
13 days ago
It did the same to me. I didn't notice I had no Trend protection, possibly for a week. I simply didn't realize it had uninstalled my existing version and had not installed the new updated one. I only noticed Trend missing tonight when I went to check my online banking and it didn't open in a Payguard window. I've had to find my old installer, and install from scratch, then update it.
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tm_ace
Trend Security Expert
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23 Messages
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510 Points
13 days ago
Hi @llarge
As mentioned previously in this thread, there are various factors that could've prevented the complete update process for your Trend Micro application. But it is a good thing that you managed to reinstall your application.
Since you mentioned that you had to use your old installer and then do the update, ensure that your Trend Micro application's version is on 17.8.1139 as it is the latest.
If it's not on 17.8 though, I suggest you reinstall once more using the installer that you can get from your Trend Micro MyAccount > Downloads tab to ensure that you have the latest protection.
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