marialciraweston's profile

1 Message


120 Points

Tuesday, May 17th, 2016 9:21 PM


Unproductive Windows 10 start up loop

My HP laptop has a start up malady. I cannot get it started in any way. it has been operating under windows 10 for 2-3 months now. I am about to reinstall windows then from an external drive but wondered if Trend Micro could help me resolve the issue or help me troubleshoot without losing my files.

18 Messages


510 Points

8 years ago

I would highly advise asking Microsoft for assistance in troubleshooting the issue since it is already outside of our expertise.

You may contact Microsoft using the link below.

Need Help?

Ask the Community

Latest Tech Insights