Unable to turn MUTE MODE off

Hi kbroad413,

Did you try to click on it to put it on (v) on and off?

This in the right click on TM icon and left click on mute mode?

Adn why it must be off for update, update from what?

Here from you,

Kind regards,

Tom

Hi k.broad413,

I'm sorry for the frustration you're having with this, let me assist you. Can you try to restart the Trend Micro program? here's how:

1. Right-click the Trend Micro icon in the System Tray (near the clock at the bottom right part of the screen).

2. If you do not see the System Tray icon, click the arrow button to show the rest of the icons.

Select Exit

3. Wait for Trend Micro's System Tray icon (near the clock at the bottom right part of the screen) to disappear.

Once the icon disappears, Trend Micro is now disabled.

4. Start the Trend Micro program by clicking the shortcut icon on your desktop.

Check if the icon still indicates that it's on Mute Mode. If yes, try to open the main console and reconfigure Mute Mode.

1. Click Device.

2. Click Configure in Mute Mode then click OK when you see the Introduction page.

3. Click the slider to turn off Mute Mode.

Try to check if it still says Mute Mode is activated.

Let us know how it works out on your end.

 - Reine

Hi k.broad413,

Thank you for the detailed response and screenshots as this would help us understand the issue better. May I ask how did you uninstall the Trend Micro? can we try to do a clean uninstall via the diagnostic toolkit? 

Please refer to the instructions specifically under Uninstall Trend Micro Security using the Diagnostic Toolkit: 

How to uninstall Trend Micro Security for Windows

Then reinstall Trend Micro by following this guide: 

How to Install Maximum Security

- Reine

No worries k.broad413, you may reply on this thread for further concerns.

- Reine

Good to know that this issue has been resolved k.broad413. Should you have concerns in the future feel free to reach out here on the Home Users Community.

- Reine