Neophyte
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1 Message
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100 Points
Trend Micro weekly scans
Trend Micro weekly scan running but progress not showing. I walked away for a brief period and TM showed disabled until restart. It does seem to be a glitch in the recent auto updates. Any suggestions?
tm_ace
Trend Security Expert
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92 Messages
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1.9K Points
6 months ago
Hi @cldleary460
Welcome to Trend Micro Online Community.
Can you provide us a screenshot of the main console stating "Protection Disabled" and the action required to fix it? (ex. Restart now, Update now, Contact Support)
Also since you mentioned about recent auto-updates, may I know the current version of your Trend Micro antivirus?
You can check the version by right clicking through the trend micro icon in the system tray > check for software updates.
If the scan is running yet the progress is not being shown, then it's most-likely because of a component that is not working properly. This explains the Protection Disabled status.
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