Neophyte
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1 Message
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100 Points
Trend Micro Vault
My Trend Micro vault has simply disappeared from my desktop. I use it regularly but it appears to have disappeared after a Trend Micro update.
I have Trend Micro Maximum Security and when I to go to Data, the Vault option is no longer there. I cannot see any options for the Vault.
My operating system in Windows 10.
Fortunately my files are on the desktop in a new folder titled Unprotected Files 2023.
How can I get my vault back up and running.
skaosch
Neophyte
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2 Messages
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90 Points
8 months ago
Vault is no longer supported I was told and you are lucky. When my PC updated Trend it simply deleted the vault without saving the vault-files in a new folder on the desktop. all lost now. support helpless. Thats a reason for me to complete deinstall and switch scanner on all my machiones. unacceptable as I havent evne had the chance to back the files up. The installer started and promised this deskop folder but never was created.
3
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tm_ace
Trend Security Expert
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92 Messages
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1.9K Points
8 months ago
Hi @andygammage
I'm sorry to inform you that Trend Micro Vault feature have reached it's End-Of-Support upon the release of version 17.8
You can read more about it through here: Trend Micro Vault Ends Support: What You Need to Know | Trend Micro Help Center
1
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mrmikethornton
Neophyte
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1 Message
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70 Points
8 months ago
I do not WANT to use a vault in the cloud. I want a vault stored only locally. Do I have any options?
3
aris
Neophyte
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2 Messages
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90 Points
7 months ago
Hi, I have the same problem. There are two folders of 'unprotected files', but both are empty. Is there any way for me to retrieve my files? I could not remember Trend Micro warning us about Vault before the update. Thanks.
3
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