@wjudd3123​ It takes TrendMicro way too long to fix many issues, look at the number of complaints!!

Help!!!!!

I have 300 people saved.  What happens?

Yes I agree 

Hi @efa11547, @pharri5794 and @telboy911 

We understand that there have been concerns following our recent update regarding Trend Micro Security for Edge and Chrome. We appreciate your engagement and want to provide clear and accurate information.

We would like to reassure our users that:

1. Your Passwords are Safe: No need to worry about your passwords in Password Manager. They're secure and won't be lost during this update.
2. Update for Password Manager in Trend Micro Toolbar Extension:

• The update focuses in on removing Password Manager from the Trend Micro toolbar extension.

We know how important it is to keep things transparent, and we'll keep you posted on any new developments.

Hi @hsfrotten,

@wjudd3123​ 100% agree!!.Trend Micro WAS a good product, but now is full of faults, patches for their updates, dropping features that were part of the original deal, and starting to add extra charges for many poor quality addons,  and it appears they don't really care that they are getting more and more negative feedback. Well, we will see how long before TrendMicro loose thousands of loyal customers like us that have been with them for years.

@wjudd3123​ Yes I have found it confusing each year as the change the names of the Programs and change the features.
I have come to rely on my PW manager which appears to being stopped. WHY?
It is becoming harder to actually find your plan. I usually go for a package that covers all my needs and find it convenient. Will see what happens this year.
Have found customer support good on the Australian Trend site. 

I WOULDN'T EVEN KNOW HOW TO BEGIN TO LOOK FOR ANOTHGER COMPANY.  ALL I'VE EVER KNOWN IS TREND MICRO!

@danigordon2​ And they don't give a hoot about loyal customers.

Hi @jhwill,

@danigordon2​  Time to leave a sinking ship!! Trend Micro has snubbed many loyal customers without any thought to their concerns!! 

THIS IS WHAT I READ.  I COULD BE MISREADING BUT READ OTHERS POSTS.  I'M CONFUSED AS HECK!!!!! I USUALLY NEVER BOTHER READING THESE MESSAGES BUT THIS TIME I DID.  BUT DOESN'T GOOGLE CGROME SAVE OUR PASSWORDS FOR US AND PROTECT US?  I'M LOSING MY MIND OVR THIS!!! HOW COUYLD TREND STOP PROTECTING ANYTHING ON OUR COMPUTERS??? ISN'T THIS WHAT WE PAY THEM TO DO?  HOW COULD OUR PASSWORDS STOP BEING PROTECTED??? COULDN'T WE SUE THEM FOR THIS? 

Hi @jhwill and @danigordon2, 

We understand that there have been concerns following our recent update regarding Trend Micro Security for Edge and Chrome. We appreciate your engagement and want to provide clear and accurate information.

We would like to reassure our users that:

1. Your Passwords are Safe: No need to worry about your passwords in Password Manager. They're secure and won't be lost during this update.
2. Update for Password Manager in Trend Micro Toolbar Extension:

• The update focuses in on removing Password Manager from the Trend Micro toolbar extension.

We know how important it is to keep things transparent, and we'll keep you posted on any new developments.

@telboy911​ Agree100%

@efa11547​ Yes agree. Many years ago I had Norton and had to get rid of it because it was over the top and not user friendly. It created problems instead of fixing them. Pop ups were comming up at a great rate a day and so many false negatives. I turned to Trend who turned out to be user friendly and just did the job of protecting me on virus and malware etc. I ended up getting the PW mgr which I have used since once I got the using it down pat. I did not trust the Chrome pw mgr and at the time many users on google etc and experts said it was not safe. Could of changed since then of course.
Looked at the other PW mgr programs on the market and chose Trend as I was already a user.
Another thing that annoyed me was when I go to the chat page with a problem and describe the problem fully the person kept asking me questions that I had already told them and very repetitive.  I even told them what I had tried using their FAQ and solutions page like clearing Cache etc etc. But they always came up and said clear your Cache after I had told them the actions I had tried. In fairness in the end my problem was sorted out.
And then we have the programs and the changed the names of the Different programs. I ended getting the subscription that contained multiple programs that I wanted and it seemed to work ok. Just added any others that I wanted and kept it simple.
Annoyed that they change the name of program name so often and did have problems on renewal installing it. 
Not major problems and have trend on my Android, Laptop and Desktop and find they are doing the job. 
I notice though that other apps I use are now offering VPN and another a PW manager.  Think they are CCleaner and ADblock so maybe this is one of the reasons Trend is dropping some programs?
Anyway will have about 300 days before my runs out so will see what happens.
I find their site has an Australian contract number and Tech Help which is excellent so will persevere. Because it is not a reason to drop them because of one reason but unfortunately they are Going the way of Norton .  I am impressed by Bitdefender after doing some research but am aware That I dont want to change programs and find it creates more problems. 

So, if you remove it from the Tool Bar, will it still work , and where do we get access to it. This is what we mean: confusing people, Updates say removing from Toolbar, so where do we find it,  and get access to it, to be able to change and keep it updated our end? VERY CONFUSING?

Hi @efa11547​, 

It will only be removed from the Trend Micro Security extension, as our password manager has its own separate extension. For guidance on adding the Trend Micro Password Manager extension to your Windows browser, please refer to our documentation titled 'How to Add Trend Micro Password Manager on Windows Browser.'

Thank you for your understanding.