K
Neophyte

Neophyte

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1 Message

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100 Points

Thursday, March 14th, 2024 12:59 AM

Trend Micro is blocking an installer thousands of people use

NinjaTrader.Install.msi is an installer thousands of futures traders use. When Trend Micro blocks it, I click on Trust this program but Trend Micro closes the installer. This is very annoying. How do I stop the blocking?

Brand User

Trend Security Expert

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128 Messages

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2.6K Points

3 months ago

Hi @krmarshall33,

Welcome to Trend Micro Home Users Community!

I'm sorry that this happened, and we will be looking to this matter. 

Trend Micro blocks the installer as it detects that the installer acts suspiciously or looks like known malware. This could be a false-positive detection, but for us to investigate this further, may we know the following information:

  • Where did the installer originate?
  • What blocking message occurred?
  • Was the installer downloaded from reputable sources?
  • Is your antivirus up to date?

Looking forward to your response. 

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