scan

Hi @leilagregoire3708 ,

Welcome to Trend Micro Users Community! 

We would like to ask for further description and explanation of the issue that you're having. Please let us know what happened and on what part did you encounter the problem.

Kindly provide the following details as well.

• Device Information including Operating System
• Trend Micro program version
• Exact Error message(if there's any)
• Percentage where the scan stopped

Awaiting for your response.