R
Neophyte

Neophyte

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1 Message

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100 Points

Thu, Oct 14, 2021 7:36 PM

Restart browser pop up

At start up, the pop up "Please Restart Your Browser" appears. It's apparently referring to Firefox but clicking the "Restart Now" button has no effect and the pop up reappears after shut down or restart.

Neophyte

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1 Message

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70 Points

3 m ago

I get that too but for Adobe.  At least once or twice a month. Weird.  When I do update, it states that I have to be logged in as an Administrator.  Mine is a home computer and I am the only one that has a sign on or uses this computer.  

Brand User
tm_kath

 Superstar

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619 Messages

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8.8K Points

Hi @josephscott65,

Welcome to Trend Micro Home Users Community!

To better assist you with this, may we know what browser are you using and its version?

 

We would also appreciate it if you can provide us a screenshot of the message you are receiving.

TM_Kath

Brand User
tm_cha

Prodigy

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352 Messages

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5.2K Points

3 m ago

Hi, @rglimpse55

 

Can you check the version of your Trend Micro program? Here's How to check if you have the latest version on Windows.

Is the Trend Micro toolbar enabled on your Firefox browser? 

1. Click the menu button, click Add-ons and Themes, and select Extensions.
2. Scroll through the list of extensions and look for Trend Micro if it's enabled. 

 

~TM_Cha

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