13 Messages
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310 Points
Rescue Disk hangs at 92%
I downloaded Trend Micro Rescue Disk. When extracting the image, it hangs at 92%. I've tried it several times, and re-downloaded thinking that perhaps I had a bad download.
When I first double click on the image, I get prompted to allow ActiveX to run. Perhaps there are settings somewhere that is preventing the image from being extracted?
I am using a Windows 10 Pro machine.
Thank you.
Daryl
When I first double click on the image, I get prompted to allow ActiveX to run. Perhaps there are settings somewhere that is preventing the image from being extracted?
I am using a Windows 10 Pro machine.
Thank you.
Daryl
tm_l
Veteran
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1.3K Messages
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16K Points
8 years ago
Provide feedback
Any comments will be much appreciated.
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darylrose1
13 Messages
•
310 Points
8 years ago
Thank you for the reply, but I'm very disappointed in the reply. I guess that since its a "Free Tool" then there is no support, am I correct in that assumption? Does the Maximum Security provide such a tool? Something that works?
Also, the link that you provided does not work. I get a 404 error when I click on it.
Thank you.
Daryl
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tm_l
Veteran
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1.3K Messages
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16K Points
8 years ago
Here's the correct link for the feedback form: http://free.antivirus.com/us/feedback/index.html
Here's a web page with more detail on how to use Rescue Disk: http://free.antivirus.com/us/rescue-disk/index.html
Thank you.
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