1 Message
•
120 Points
Renewing online
I renewed online and am still getting messages that I am expired, so I renewed it again. Now I am good for two years but why am I still getting message? and was I suppose to run something to get it to cover my pc?
Official Response
tm_claudia
Legend
•
847 Messages
•
10.9K Points
8 years ago
It's likely that you're seeing the expiration message because the new SN hasn't been applied. Here're the steps to change your license to use the new SN:
Changing the serial number of Trend Micro Security software
After you do this, you should no longer see the expiration message. Please let me know if your question was answered. Thank you for renewing!
Trend Micro Home Users Community
0