We are currently investigating this issue. We'll provide an update once the fix is available.
Meanwhile, as we investigate, you may attempt the troubleshooting steps provided below to see if they resolve the issue for you:
Perform ChckDsk : 1. Open the Command Prompt by typing cmd into the desktop search field 2. Select Run as administrator. 3. Type the command chkdsk C: /f
4. Restart the device and see if the issue still persists.
Run SFC Scan 1. Open the Command Prompt by typing cmd into the desktop search field 2. Select Run as administrator. 3. Type the command: sfc /scannow 4. Restart the device and see if the issue still persists.
I am with TPG but the interesting thing I noticed a few months ago was that my Notepad items I had stored on my desktop was very slow to open but now with Trend security turned off they are lightning fast again.??? Only had issues with slow "browsing" the last few days especially more so with Firefox.
@golfer_paul ok, so far i had only had the problem with Bigpond. i am wondering if some of trends anti scam software is getting blocked by some of the ISP's.
The worst thing for me is we sell all our Customers Trend, it will be a major pain to change them all over to something else..
oh and in my shop when they worked perfectly on my Aussie Broadband internet. if i disconnected them and connected to a 4G modem running Telstra, they went slow again..
@salesc440d8 May be a dump question as I am not a computer nerd but why would Notepad slow down when that's stored on my computer and not using the internet?
@golfer_paul not dumb at all, and this has been why it has been hard to diagnose, it was actually making my customers computers slow to start up and other none internet related things.
but when Trend is turned off it all came good, or if i used my Aussie broadband internet it was fine as well. it may have been that we have a firewall that might have been blocking something that trend was doing... lets hope the smart people at trend can sort it out..
tm_karl
Trend Security Expert
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115 Messages
•
2.4K Points
6 months ago
Hi @golfer_paul,
Welcome to Trend Micro Home Users Community.
We are currently investigating this issue. We'll provide an update once the fix is available.
Meanwhile, as we investigate, you may attempt the troubleshooting steps provided below to see if they resolve the issue for you:
Perform ChckDsk :
1. Open the Command Prompt by typing cmd into the desktop search field
2. Select Run as administrator.
3. Type the command chkdsk C: /f
4. Restart the device and see if the issue still persists.
Run SFC Scan
1. Open the Command Prompt by typing cmd into the desktop search field
2. Select Run as administrator.
3. Type the command: sfc /scannow
4. Restart the device and see if the issue still persists.
Let us know if any of these works.
Thank you!
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salesc440d8
Neophyte
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6 Messages
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200 Points
6 months ago
I have about 6 customers with this exact problem at the moment.
Browser pages not responding, trying to bring up task manager takes ages.
but as soon as i turn of Trend, the computer works perfectly.
The really strange thing is when the customer brings the computer to my shop, it works perfectly, and all so far are using Bigpond Internet...
I'm about to change all my customers to another AntiVirus...
4
salesc440d8
Neophyte
•
6 Messages
•
200 Points
6 months ago
oh and in my shop when they worked perfectly on my Aussie Broadband internet. if i disconnected them and connected to a 4G modem running Telstra, they went slow again..
2
0