
Neophyte
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5 Messages
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250 Points
Problems with Resource Excaust since last Update to 17.7.1903
Hy,
Since TM Maximum Securtiy Update to 17.7.1903 i observe hung ups during Gaming in various Games e.g.: Guardians of the Galaxy, Dead Island2,...
Hung Up happens, when Game running about 4-5 Hours. After System Reboot it works fine.
Before the update got installed the game keeps running without crashing the whole time.
In the Time the Hung UP happend i found such a entry in the system Logs:
Resource-Exhaustion-Detector, ID 2004
Windows has diagnosed that the virtual memory is insufficient. The following programs occupied the most virtual memory: coreServiceShell.exe (6032) occupies 30122311680 Bytes, DeadIsland-Win64-Shipping.exe (12528) occupies 9873821696 Bytes and EADesktop.exe (20416) occupies 312377344 Bytes.
Windows has diagnosed that the virtual memory is insufficient. The following programs occupied the most virtual memory: coreServiceShell.exe (6140) occupied 71782252544 bytes, gotg.exe (21196) occupied 12371517440 bytes and EADesktop.exe (7640) occupied 494145536 bytes.
coreServiceShell.exe belongs to TrendMicro as i found out in TaskManager.
My System has 32GB Physical RAM and 32 GB paging file configured.
Windows 11 22H2 22621.1635
Could there be a problem with the new Update?
Thanks for advice!
Best regards!
PS:
I tried already to complete uninstall TM Maximum Security incl. with the uninstall tool, permission fix tool and do a fresh install of TMMS.
Resource Exhaust happend again.
Committed virtual Memory after 1 Hour Computer running ~1GB (IDLE):

Accepted Solution
tm_prima
Trend Security Expert
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10 Messages
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250 Points
27 days ago
Hi @DragoNet
Welcome to Trend Micro Home Users Community!
We are deeply sorry for the inconvenience that this has caused you but still, thank you for sharing your experience to our community.
We'll be releasing an update for our product later today to fix the issue in regards with the High Memory Usage, just make sure to update your Trend Micro Maximum Security and kindly monitor if the issue will persist after updating the program.
Please let us know if you encounter any other issues regarding the software.
Thank you.
1
DragoNet
Neophyte
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5 Messages
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250 Points
27 days ago
Update:
Memory Usage after 8 Hours ~28GB:
(edited)
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gauntfield
Neophyte
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1 Message
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70 Points
27 days ago
Same here 29gb of memory used, testing for this version was less than stellar it seems....
I uninstalled the whole suite and will find another alternative. This has been going on all weekend.
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