Neophyte
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1 Message
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100 Points
Pop Ups to renew subscription that is already renewed
I've already renewed my Trend Micro, but I keep getting pop ups saying that its expired and renewal is required. What do I need to get the program to recognize that the renewal is already complete?
meyerdamon1
Neophyte
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1 Message
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70 Points
3 months ago
I have gotten the same message.
1
maurice
Neophyte
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2 Messages
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90 Points
3 months ago
I have received the same message. I get the same message every year after renewal.
It goes away after awhile.
2
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darksoul
Neophyte
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1 Message
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70 Points
3 months ago
I'm having the same issue--my subscription was auto-renewed on 2/24/23, and it clearly says on the main console that I'm protected and my protection expires 2/24/2024, but this "Expired/Renewal Required" message has been popping up every day since the 24th.
Even before this, after an automatic update a month or two ago, I started getting a pop-up about downloading the Trend Micro toolbar for Google Chrome. I don't use the toolbar, so I clicked "Do Not Show This Again" on the message pop-up, but it keeps popping up again over and over anyway.
This never happened before this recent automatic update, so something about the message system must have been changed in one of the last updates, and that may be the root of the false expired/renewal message people are getting as well.
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tm_helen
Trend Security Expert
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11 Messages
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550 Points
3 months ago
Hi @hixkevin @meyerdamon1 @maurice @darksoul ,
This issue had already been fixed backend. Please try another update and let us know the result.
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