Performance Issues: Programs Slowing Down or Becoming Unresponsive when Trend Micro Security is Enabled

Hi @joybells818​, 

Welcome to Trend Micro Community.

To check if your device are protected by Trend Micro, take a look on your desktop icons if you will see Trend Micro Logo and open it by clicking the icon. To make sure that you are in the latest version, you will see the "Human Icon" on the upper right part of the Trend Micro window and once you open it follow the steps below: 

1.  Click "About the Software" to check for the latest update.
2.  After updating, verify that the new version is 17.8.1192.
3. Test to see if the issue has been resolved and application performance has improved.

Please let us know how it goes. 

Hi @efa11547​ 

We understand your frustration and apologize for any inconvenience caused by the issue that arise from the previous update of the software. We strive to deliver the highest quality products and services to our valued customers like you. Rest assured, we are actively working to address this issue and improve our testing processes to meet your expectations. Your input helps us improve, and we appreciate your continued support

I found it on the Main Console, as a link under the round avatar in the shape of a person in the top right corner.  

Hi @whitejv,

We appreciate your interests to make sure that your software is in the latest update. From the instructions and screenshot of @chrisathomsen  we positively sure that you were able to update your software. 

Hi @chrisathomsen,

We want to express our sincere gratitude for your assistance. Your support made a significant difference. Keep it up!

Trend Should of shown that screen shot in the first place instead of " you will see the "Human Icon" on the upper right part of the Trend Micro window".

The usual confusing replies we as customers get when trying to solve an issue. Pretty poor when a customer has to explain how to do it!!

Hi @efa11547​,

Thank you for bringing this to our attention. We'll enhance our instructions for better clarity.

Thank you.

Hi @telboy911​, 

This is appreciated! Thank you and we do hope that you were able to update your software too!

@telboy911​ They can't even see that a customer had to supply a screenshot to explain the problem in a non confusing way. So much for the EXPERTS !!!

TrendMicro exist only to get as much of our money as they can. They do not care what happens to us or are data and they sure do not keep their word.  Customers beware.

@quiltloverforever​ My thoughts exactly. They were great at first, but have become a Company that leaves a lot to be desired in the last few years, and are quickly turning into just another money making IT Software Cyber Protection Rip Off.

Hi @bbstage,

I am certain that Trend Micro Security doesn't interfere with Microsoft apps and accounts. However, if you want to check if it's causing the issue, try temporarily disabling Trend Micro and see if the problem persists.

Please follow the instructions in this article to know How to Temporarily Disable Trend Micro Protection on Windows

Let us know how it goes. 

No problems with Microsoft today after the update.

Hi @terryebke​, 

Yes, that is correct. The update should happen automatically. However, if you'd like to check whether you've received the update, please follow the instructions provided in this post.

Thank you!

Hi @psouhrada,

We already rolled out the Auto Update for the Trend Micro Antivirus version (17.8.1192). May I ask if you have the same version as well? If not please update to the latest version, you can refer on the link below as a guide in how to trigger the update:

https://helpcenter.trendmicro.com/en-us/article/tmka-18640

Will be waiting for your reply.

I installed the update and it seems to work this time; however once before I thought it was fixed. The opening screen kept demanding the update but it would never show the SCAN screen (Scan to folder; Scan to email, etc). Let's see if it works again next time

Hi @efa11547 

I understand your frustration with the continues updates. However, patches and fixes are crucial for maintaining the security, stability, and functionality of software. 

Hi @gaylesplace

Before seeking assistance from a local technician, consider consulting us first.

Visit https://helpcenter.trendmicro.com/en-us/contact-support/  for our contact information.

Thank you and have a great day.