PayGuard

Hi @mark49081276,

We are already investigating the cause of this issue, and we will give an update once the issue has been resolved. We hope for your patience and understanding.

And?

Two months have already passed:(

How long you will be investigating this problem?

Hi @opercam​, 

What issue are you currently experiencing with Pay Guard? Do you also encounter Pay Guard automatically opening up when visiting financial or shopping websites?

If yes, please see and follow instructions on Trend Micro Pay Guard opens unlisted websites 

Please let us know how it goes.

With banking websites. ANZ and Commonwealth banks.

Hi @opercam,

Can you verify if you are still encountering Pay Guard automatically opening multiple times. 

If yes, kindly check this link to also check if the Tend Micro program is up to date, Trend Micro Pay Guard opens unlisted websites 

Hi @mamakatz7373

We are already investigating the cause of this issue. You may temporarily disable your Trend Micro Toolbar when accessing these websites or use another browser without the Trend Micro Toolbar. While we are investigating this issue, we still recommend using Pay Guard along with the Trend Micro Toolbar, as it is an additional feature of Trend Micro that helps protect your financial transactions. We hope for your patience and understanding.

@tm_jam​ Tried all these fixes and nothing works, please let up know how t solve this problem before we ALL leave for another PRODUCT!!!!

Hi @ssenese,

I see that even after trying all of the suggestions provided, the issue still persists. Our team is actively working to find a solution. To assist us in the investigation, could you please provide the following information: 

1. Browser used:
2. Windows Version:
3. Trend Micro program version:
4. Is your Trend Micro program purchased from Best Buy? Yes/No 
    

These details will be a big help in sorting out the issue you are experiencing. Rest assured that we will update you once the issue has been fixed. 

Regards, 

TM_glenn 

Hi @ssenese

Thank you for this information. We are already investigating the cause of this issue, and we will give an update once the issue has been resolved. We hope for your patience and understanding.

Hi @joanmastrogiannis,

Trend Micro subscriptions bought from Best Buy are affected by the Payguard issue, and an update has been released to resolve this issue.

If you are using a Trend Micro subscription that starts with X-, can we get the following subscription:

Trend Micro Program Version:
Using Password Manager on Payguard? :

You may also check the link below for more information:
Trend Micro Pay Guard keeps opening new tabs | Trend Micro Help Center