telboy911's profile
Hotshot

Hotshot

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21 Messages

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650 Points

Thursday, October 6th, 2022 12:31 PM

Outstanding Technical Support

I was having a real headache with the latest version of TM refusing to install even after using the suggested Removal Tool. The Tech-support guy 'Jemello Christian Manalean' who I was lucky enough to get hold of by phone, and cannot praise enough, ran diagnostics and tests for over an hour. He finally found the issue which was resolved by the 'SFC'  program. Without question, this guy is an ambassador for Trend Micro, if I could award 5-Stars+ I would!

Brand User
tm_kree

Technoid

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681 Messages

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26.2K Points

4 months ago

Hi @telboy911!

Thank you for sharing your experience here in our community!

I will share it with the entire support team. We will keep on doing our best all the time. This is so inspiring and motivating.

Thank you so much!

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