F
Neophyte

Neophyte

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1 Message

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100 Points

Thursday, November 23rd, 2023 10:26 PM

Closed

No longer works!

I updated my software and it no longer works.

Brand User

Trend Security Expert

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122 Messages

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2.5K Points

6 months ago

Hi @fharaohh 

Welcome to Trend Micro Home Users Community!

We appreciate you taking part in the upgrade; hence, we apologize for the inconvenience that you experienced. May we know the following details to check the issue:

  • Operating system of your device
  • Name of the Trend Micro product

Thank you and we'll wait for your response!

Neophyte

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6 Messages

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240 Points

Same issue here. Samsung a9 tablet(child) and iPhone 12 iOS 16.7.2

trend micro family

trend micro kids

not able to lock my child’s tablet no more.

Brand User

Trend Security Expert

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76 Messages

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1.6K Points

Hi @josuesiordia,

Welcome to Trend Micro Home Users Community. 

We would like to know the version of your Mobile Security. Did you upgrade to the latest version? 


​ 

Neophyte

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2 Messages

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90 Points

4 months ago

Doesn't work means doesn't work. TM. Figure it out and let us know.

Brand User

Trend Security Expert

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51 Messages

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1.1K Points

Hello @rrwehking, Typically, we request additional information to enhance our investigation and enable us to support you better. By collaborating, we can contribute to making this community a positive and constructive environment. Feel free to share your thoughts or questions, and we will make every effort to offer valuable insights. 

Have a good one! 

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