My scansnap iX-1600 is being blocked by Trend Micro

Same here. Really annoying.  I use the scanner too often to be turning the Antivirus on and off all the time.

Hi @mbrothers and @jamesangst,

Thank you for bringing this to our attention. The issue with SnapScan has already been reported on our end. We will post an update as soon as we hear from our development team.

Thanks in advance for your understanding!

I imported all my old scansnap (S1500) records into Scansnap Home and now, even with Trend Micro running my new Scansnap iX-1600 suddenly seems to work.

Can't explain it, but I'll try it after restarting and with different settings and report back here if I come across problems.

tm_carlo, did you do something?

I also have this issue with my iX500 scanner.  I have found that when I start my computer with TrendMicro enabled, my Scan Snap scanner connections is not working.  If I then EXIT Trend Micro (deselecting Protection against viruses and spyware won't work - I have to exit Trend Micro), then I can start my Scan Snap normally.  Once it is running, I can then restart my Trend Micro and Scan Snap will continue to function.  if I restart my computer or log off, I have to exit Trend Micro again to get Scan Snap to communicate with my scanner.

Tried using my Scansnap with and without Trend Micro running and find the same thing as reported by nlafond.

Trend Micro must be turned off to enable the scanner, but once Scansnap Home is running it seems Trend micro can be turned on again without it disabling the scanner.

Hi @nlafond and @mbrothers ,

As of now, you can disable Trend Micro before using your SnapScan as a work around while the investigation of the issue is still ongoing on our end.

We will give you an update regarding this matter.

I'm having exactly the same problems here.  TrendMicro is useless if it won't let us use standard equipment.  I have to exit Trend to get ScanSnap Home to run, then once it opens I can re-start Trend and am good for the day or until I need to restart or reboot.  TrendMicro ought to be able to figure out which .exe or driver they need to allow in order to let our iX1600's run at startup.  It allowed my iX500 to run for years with no problem. When it would no longer run I had to purchase an iX1600 and now have this problem, which leads me to suspect the reason the iX500 wouldn't work any longer was the same but why that would start after all the years of smooth functioning with TrendMicro is place is beyond me.  Please get the matter fixed promptly, and find some way of letting us all know when it's been done so we can stop having to exit Trend every time we want to scan something. 

 This actually occurs on other scanners as well.  I had an S1300 that was working fine and then I updated my trend.  It didn't work, so I thought it was my scanner since it is over 10 years old.  I upgraded to the ix1600 and it still didn't work.  Now I wonder if I didn't need a new scanner at all?  Check your updates Trend and find out what changed.

What I ended up doing was adding the program file to my exceptions list on Trend.  Now when I start my computer, I can use my scanner.  To do this, open up Trend Micro, click on Device, Click on Configure under Security Settings, Click on exceptions list, click +Add, find the PFU file under Program Files (x86) and then click open.  Click Apply in bottom right corner.  Then restart your computer.  It should allow you to open the ScanSnap Home program and allow you to scan.

For now, I'm bypassing this problem by scanning to the cloud and sometimes to my mobile.  Right into my Google Drive folder

2 days ago I did that as well, and it works fine now. However, Trend still needs to write a fix to allow the program to make it seamless for all.  I'm pretty sure I needlessly upgraded to the iX1600 when my earlier model Scansnap model stopped working without warning and without any way to discover this problem since it had worked just fine along with TrendMicro for years previously. 

I'm in the same pain.....yes I bought a new scanner also believeing the old one had failed.

Wow, theres some compliance testing issues at TM obviously. This is way too broad to have been "missed". And no way to know it was TM causing it. This has cost me hours and money. I know our environemnts are complex but couldnt a notification been sent by TM or Ricoh/Fujitsu. They all knew about it!

Great to send marketing emails but not the ones that really count....

same here - I bought the new scanner too - waiting for a fix - still can't even pull the scansnap logo up  or get it to run - any word on when the problem will be fixed?  anyone from TrendMicro - please

If you exit Trend you can set up the scanner. Once that's done open Trend and put the PFU folder - found in C:\Program Files (x86)\PFU in Trend's exception list as a work around until they get it fixed.  There are a couple entries in the chain which discuss it. 

Firstly, I am having the same problem with TrendMicro.  With that antivirus software enabled, I am unable to use my newly acquired iX1600 (which I bought to replace the older iX1500 model).  Once I have disabled the antivirus software, the iX1600 scanner works again. 

Secondly, after copying all the folders from my iX1500 file directory to my new iX1600 file directory, I am unable to see any of my business cards previously scanned with the iX1500 when I opened my ScanSnap Home software to view them.  The OS that I am using is Window 11.  Has anyone encountered similar issue like that?  Thank you.