Neophyte
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4 Messages
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150 Points
MY COMPUTER WAS HACKED!!!
On November 20 2018, my computer was hacked and the folders that Trend Micro was protecting were hijacked with encryption. People have stolen my identity and borrowing money all over town. I am very disappointed with this program and I now have to look for another anti virus software to protect me. I rang their support and they couldnt help me and they still have written a program to solve my issue. I have been with Trend Micro for years so i have been let down, big time.
tm_x
Superstar
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571 Messages
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9.5K Points
5 years ago
I'm sorry to hear of your experience. Are you able to send us a screenshot of the encrypted files showing their file extension? By any chance, is it listed on the supported ransomware families our tool in below link can decrypt? If yes, please follow the step-by-step instructions in running the Ransomware Decryptor Tool.
https://success.trendmicro.com/solution/1114221-downloading-and-using-the-trend-micro-ransomware-fil...
Also, I don't see any contact from you on any of our support channels aside from this one. May I know what phone number did you call for help and what do you mean by "they still have written a program to solve my issue"? I hope my suspicion that you've reached a tech support scam hotline isn't true.
Awaiting your response.
^X
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thevinylroom
Neophyte
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4 Messages
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150 Points
5 years ago
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thevinylroom
Neophyte
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4 Messages
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150 Points
5 years ago
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tm_x
Superstar
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571 Messages
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9.5K Points
5 years ago
I'm sorry to hear of your experience. I'm afraid we can no longer do much about it as the encryption happened a month ago, but allow me to explain one possible way how the ransomware attack happened.
Ransomware is triggered manually, which means that it requires human intervention for it to be executed. This also applies in QWEUIRTKSD ransomware variant. The hacking that you mentioned proves this intervention. Now... how do hacking works? Hackers usually penetrate your system by targeting your network first -- turning the firewall off, re-configuring network settings, and disabling your device's security software. This is where Trend Micro, unfortunately, has no control over as we only protect the end-point devices. That's why we always recommend that for added protection, make sure that the operating system of your computer is always updated and your network firmware is always up to date.
The algorithm of the QWEUIRTKSD ransomware is complex, and the lack of sample makes it difficult to decrypt. However, you can monitor the Ransomware Decryptor Tool link that I sent you because we update it from time to time reflecting the latest ransomware variant we can decrypt.
^X
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thevinylroom
Neophyte
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4 Messages
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150 Points
5 years ago
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tm_x
Superstar
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571 Messages
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9.5K Points
5 years ago
Hope this helps.
^X
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