Skip to main content
rossflynn56's profile
rossflynn56
250 Points
Neophyte

Neophyte

 • 

10 Messages

 • 

432 Points

Monday, December 7th, 2020 1:01 PM

Closed

My computer has been installing an update for 6 hours

I had a popup for "important update", it has now been 6 hours and still "updating"

I cannot open the console, nothing happens when I try to open Trend Micro Maximum protection. Cannot close Trend as nothing happens when I right click the icon in taskbar.

I tried to contact customer support chat, but gave up after 45 minutes waiting for someone to answer me.

Normally these update popups will take 5/10/15 mins to install, but this is just ridiculous - 6 hours, come on!!

No, I do not know what the update reference number is.

Unsure if just turning off PC will stop it, but getting warning message about update running when I cntrl/alt/del.

Problem

 • 

Updated 

3 years ago

 • Edited

475

2

0

Brand User
tm_kath

Trend Security Expert

 • 

766 Messages

 • 

15.4K Points

3 years ago

Hi rossflynn56,

 

Welcome to Trend Micro Home Users Community!

 

Kindly try to follow these steps: 

1. On your keyboard, press and hold together the Windows key + R key. 
2. In the open field, type supporttool and hit Enter or click OK. This will open the Trend Micro Diagnostic Toolkit. 
3. Go to C(Uninstall) tab.
4. Click number 5, after a minute click number 2. 
5. Wait for another minute, and click number 4. 

6. Open the Trend Micro program and check if the issue persists.

 

I hope this helps.

 

- TM_Kath

4

0

rossflynn56

Neophyte

 • 

10 Messages

 • 

432 Points

Thank you. I went to bed and left it run overnight, 15 hours later was still installing update.

So I did what you suggested, took about 15 minutes but it eventually stopped.

However, I did get another popup about "important update" which I was scared to install :)

Ignored it and it has now vanished.

Maybe in future I will just let the update install automatically instead of clicking it manually.

Again, thanks for the reply and fix.

3 years ago

0

Brand User
tm_cha

Prodigy

 • 

361 Messages

 • 

5.4K Points

Thanks for letting us know that it's already fixed, rossflynn56!

 

Feel free to reach out should you need assistance in the future and we'd gladly help you.

 

~TM_Cha

3 years ago

0

wsteiner1953

Neophyte

 • 

2 Messages

 • 

90 Points

@katherine_turqueza 

I opend the diagnostic toolkit but get no connection!

3 years ago

0

Brand User
tm_kath

Trend Security Expert

 • 

766 Messages

 • 

15.4K Points

Hi w.steiner1953,

 

Kindly try to manually check for updates from the Trend Micro console. You may go to the link below for a guide:

 

How to update Trend Micro Security for Windows

 

I hope this helps.

 

- TM_Kath

- TM_Kath

3 years ago

0

wsteiner1953

Neophyte

 • 

2 Messages

 • 

90 Points

3 years ago

Same with me! I am waiting for 3 days now! I dont even know if I am still protected!

0

0

Need Help?

Ask the Community

Latest Tech Insights

Loading...