Neophyte
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2 Messages
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120 Points
Mute Notification is Off Notifactions Keep Popping Up
The mute notification is off keeps popping up even though I'm using my computer usually and did not exit a fullscreen mode. Is there anything wrong with the application or is this an indication that my computer may be compromised?
tm_cassie
Trend Security Expert
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14 Messages
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420 Points
3 months ago
Hi @ongxintong1999
Thank you for raising this in our community.
The reason that you are getting that pop up is because Mute Mode has been ON for 24 hours after extending it manually. Trend Micro does not allow enabling Mute Mode for this long as you might miss important updates, scans, and detection notifications.
For more details, you can check this article Mute Mode Has Been Turned Off pop up from Trend Micro.
To turn ON Mute Mode on Windows, you may visit this article https://helpcenter.trendmicro.com/en-us/article/tmka-19819
Hope this helps!
(edited)
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srhecht96
Neophyte
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1 Message
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70 Points
2 months ago
I also keep getting this notice and it is very annoying. My subscription is coming up in 21 days and I am not sure if I will renew. Not only do I keep getting this notice, I now do not have Micro Trend on the top task bar when I open Microsoft Edge which has happen before again very annoying and unreliable.
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omersayli
Neophyte
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1 Message
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70 Points
2 months ago
I got the solution. From the menu
I) Click DEVICE
İİ) Click MUTE MODE CONFIGURE
İİİ) Make sure that "Start Automatic Mute Mode while in full screen mode" is not chosen
I hope this helps.
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tm_glenn
Trend Security Expert
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18 Messages
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410 Points
2 months ago
Hi @omersayli,
Thanks for the idea.
Hi @srhecht96, for more configuration on the issue you have experienced, you may check this website: Mute Mode Has Been Turned Off pop up from Trend Micro, please let us know if you still need our help on this one, thanks.
tm_glenn
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