Mute Mode always on therefore blocking updates
Hi, Trend Micro tells me that there is an important update available and to press update to disable mute mode and update, however it then takes me to check for updates and tells me to check for updates disable mute mode. So, I go into Device > Mute Mode > Configure and the switch is turned off, however the main menu tells me mute mode is on. Another thing, every 2 hours it tells me Mute Mode has ended, however when I open the main console it tells me mute mode is on. I am worried that I am missing product updates and cannot update.
7 months ago
Thank you for sharing your experience here in our community. This is not the usual behavior of the program. There shouldn't be any issues in manually installing the updates.
To resolve this here's what we're going to do. We will remove corrupted program updates so we can install the new ones.
Check the program's permissions using the Trend Micro Permission Tool, click the link. It will take you to our support page where you can find the tool and the instructions. After restarting, try to install the updates again.
Let us know how it goes,