C
 Superstar

 Superstar

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298 Messages

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7.3K Points

Sunday, April 14th, 2024 11:32 AM

Log is empty for "Unauthorized changes"

4 "unauthorized changes" reported but log is empty

Brand User

Trend Security Expert

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26 Messages

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570 Points

2 months ago

Hi @claudiubotezatu 

Before proceeding, may I inquire which specific Trend Micro product you're referring to? Is it Trend Micro Maximum Security?

You may also Restart the Trend Micro components via Diagnostic Toolkit: 
1. Open the Trend Micro Diagnostic Toolkit.
2. Click the (C) Uninstall tab.
3. Click 5. Stop all Components.
4. Click 2 and 3 Delete Now

5. Wait for 30-60 seconds for the Trend Micro components to stop properly.
6. Click 4. Start all Components

 

Let us know how it goes.




 Superstar

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298 Messages

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7.3K Points

@tm_Waj​ 

TM Antivirus+

Brand User

Trend Security Expert

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128 Messages

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2.6K Points

Hi @claudiubotezatu​, 

I'm sorry it took long to response. 

We tried to replicate your concern with multiple devices, but we are unable to have the same result. 

May we know if you do have the latest version and if you are still experiencing the same concern after it is updated? Also, could you provide the version number of your program? 

Looking forward to your response. 

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